Sales Coordinator Trainee

4 days ago

Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time
About Us

At Hectae Analytics, we specialize in software implementation for Freshworks products like Freshdesk, Freshservice, and Freshsales. As a Platinum Implementation Partner for Freshworks, we work with global clients to understand their business needs and deliver tailored solutions. We operate at the intersection of technology, business processes, and customer success.

About the Training Program

This is a 3-month training + evaluation designed for individuals interested in building a career in Sales Coordinator. As a Sales Coordinator trainee, you'll gain hands-on exposure to sales processes, CRM tools, documentation, and client communication.

You will be trained in:

- Sales coordination and documentation best practices
- CRM management using Zoho CRM
- Pipeline tracking and reporting through Smartsheet
- RFP preparation and response processes
- Effective client communication and follow-ups
- Sales enablement and cross-functional collaboration

A stipend will be provided during the training period. Successful candidates may be considered for full-time opportunities in Sales Operations or Client Engagement roles at Hectae Analytics.

Key Responsibilities

- Assist in preparing and responding to RFPs, ensuring all required documentation is up-to-date and organized.
- Maintain and update the Zoho CRM with lead and deal stage information.
- Track and update lead progress in Smartsheet, providing clear updates to the sales team.
- Organize and maintain deal-related documents on Microsoft OneDrive.
- Schedule meetings, coordinate calendars, and assist in follow-ups with prospects and clients.
- Support the sales team in various administrative and coordination tasks.
- Monitor and track customer interactions to ensure a positive experience and provide actionable insights.

Qualifications

- Currently pursuing or recently completed a degree in Business Administration, Sales, Marketing, or related fields.
- Strong organizational skills with attention to detail and ability to manage multiple tasks.
- Familiarity with CRM tools (Zoho CRM preferred) and project management tools (Smartsheet, OneDrive).
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent communication skills (written & verbal).
- Ability to work independently as well as part of a team, with a proactive attitude.
- Based in Chennai and available to work from office, 5 days a week.

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