Microsoft D365 Business Analyst

3 weeks ago

Bengaluru, Karnataka, India MSR Technology Group Full time
Title: Microsoft Dynamics 365 Business Analyst

Location: Hybrid in Bengaluru, India

Duration: 12+ Months

Key Responsibilities:

- Work with Dynamics 365 and Power Apps to analyze, design, and implement business solutions
- Manage Hyper Care incident processes, ensuring timely resolution of critical issues
- Coordinate between developers, testers, and product owners throughout the project lifecycle
- Gather and document business requirements, translating them into functional specifications
- Conduct gap analysis between current and desired business processes
- Create and maintain project documentation, including process flows and user stories
- Perform system testing and support user acceptance testing
- Provide training and support to end-users on new features and processes
- Monitor system performance and recommend improvements
- Stay updated on Dynamics 365 and Power Apps capabilities and best practices

Required Skills:

- Strong knowledge of Microsoft Dynamics 365 and Power Apps
- Experience in Hyper Care incident management
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to manage multiple projects and priorities
- Familiarity with Agile methodologies
- Bachelor's degree in Business, IT, or related field

Preferred Qualifications:

- Relevant certifications (e.g., Microsoft Certified: Dynamics 365 Functional Consultant)
- Experience in change management and process improvement
- Knowledge of data analysis and visualization tools
- Experience in Sales and Field Service modules.

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