Infrastructure Specialist

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis documenting and diagraming work for hand-off offering timely solutions and generally figuring it out This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients There are two halves to this role First contributing to current projects where you analyze problems and tech issues offer solutions and test modify automate and integrate systems And second long-range strategic planning of IT infrastructure and operational execution This role isn t specific to any one platform so you ll need a good feel for all of them And because of this you ll experience variety and growth at Kyndryl that you won t find anywhere else You ll be involved early to offer solutions help decide whether something can be done and identify the technical and timeline risks up front This means dealing with both client expectations and internal challenges - in other words there are plenty of opportunities to make a difference and a lot of people will witness your contributions In fact a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name That s the kind of impact you can have This is a project-based role where you ll enjoy deep involvement throughout the lifespan of a project as well as the chance to work closely with Architects Technicians and PMs Whatever your current level of tech savvy or where you want your career to lead you ll find the right opportunities and a buddy to support your growth Boredom Trust us that won t be an issue Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job and you ll continuously grow as a Cloud Hyperscaler Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer and there are opportunities at every skill level to grow in either of these directions Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Technical and Professional Experience Required 8 Years Experience in O365 and SharePoint portal Hybrid Exchange Management Configure and maintain a hybrid Exchange environment on-premises and cloud-based Exchange servers Resolve issues related to email delivery including non-delivery reports NDRs SMTP errors and email routing problems Mailbox Management Investigate and recover missing items emails appointments meetings from user mailboxes Transport Rules and DLP Troubleshoot and fix issues with Exchange Transport Rules ETR and Data Loss Prevention DLP rules to ensure compliance and data security Performance Monitoring Monitor the performance of Exchange Online services identifying and addressing any bottlenecks or performance issues Security and Compliance Implement and manage security measures including litigation holds and retention policies to protect data and ensure compliance Advanced Configuration Configure and manage advanced settings and integrations such as hybrid Exchange environments and third-party email services SMTP Relay Configuration Set up and manage SMTP relay for email routing and delivery ensuring secure and reliable email flow Connection Issues Diagnose and resolve connectivity problems between the SMTP relay server and the email client or other servers Relay Access Denied Troubleshoot Relay Access Denied errors by reviewing permission settings IP allowlists Email Delivery Problems Resolve issues related to email delivery such as non-delivery reports NDRs SMTP errors and email routing problems Performance Monitoring Monitor the performance of the SMTP relay service Security and Compliance Implement security measures to protect against unauthorized access and ensure compliance with industry standards and regulations SharePoint Administration Manage SharePoint sites libraries and permissions to facilitate document management and collaboration Permission Scopes Management Manage and troubleshoot permission scopes ensuring proper access control and security within SharePoint sites Access Control Lists ACLs Configure and manage ACLs to control access to files and folders ensuring compliance with organizational policies Performance Monitoring Monitor the performance of SharePoint services identifying and addressing any bottlenecks or performance issues Site Collection Administration Administer site collections including creating and managing sites libraries Preferred Technical and Professional Experience Exceptional judgment and decision-making abilities Knowledge of design techniques tools and principals involved in production of precision technical plans blueprints drawings and models Logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems Strong analytical and problem-solving skills with high attention to detail Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address