Business Process Management

With more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring that we consistently exceed customers expectations in every interaction whether in-product digital or human-centered CE S is responsible for all up services across the company including consulting customer success and support across Microsoft s portfolio of solutions and products Join CE S and help us accelerate AI transformation for our customers and the world The Global Customer Success GCS organization an organization within CE S is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value drive operational excellence and nurture long term loyalty We are seeking a highly skilled and motivated Business Insights and Visualization Specialist to join our team The ideal candidate will have a strong background in data analysis business analytics storytelling and data visualization This role will involve working closely with various stakeholder groups including data stewards and data owners to derive actionable business insights and present them in a compelling and visually appealing manner This data is needed to understand manage and operationalize financial and operational performance value health metrics and measures and workforce requirements You will need to exhibit operational excellence provide accurate and timely deliverables and have strong collaboration and communication skills This role is flexible in that you can work up to 100 from home Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Responsibilities Data Analysis and Insights Analyze large datasets to identify trends patterns and insights that can drive business decisions Use statistical methods and data analysis tools to extract meaningful information Storytelling with Data Craft compelling narratives around data insights to effectively communicate findings to both technical and non-technical audiences Develop presentations and reports that tell a clear and engaging story Data Visualization Create high-quality data visualizations including charts graphs and dashboards to represent data insights visually Use tools such as Power BI or similar to develop interactive and dynamic visualizations Collaboration Work closely with data stewards data owners and other stakeholders to ensure data quality and accuracy Collaborate with cross-functional teams to understand business needs and translate them into data-driven solutions Reporting and Documentation Develop and maintain comprehensive documentation of data analysis processes methodologies and findings Create and deliver regular reports to stakeholders Continuous Improvement Stay up-to-date with the latest trends and best practices in data analysis visualization and storytelling Continuously seek opportunities to improve data processes and visualization techniques Security Ensure our data access availability through dashboards scorecards and other reporting sources is compliant with Microsoft security privacy standards Qualifications Education Bachelor s degree in Data Science Statistics Computer Science Business Analytics or a related field A Master s degree is a plus Experience Minimum of 7-10 years of experience in data analysis data visualization or a related role Experience working with large datasets and complex data environments Experience in Customer Experience Support and or BPO environments a plus Technical Skills Proficiency in data analysis tools and programming languages such as SQL Python or R Strong experience with data visualization tools like Power BI Tableau or similar Analytical Skills Excellent analytical and problem-solving skills Ability to interpret complex data and translate it into actionable insights Communication Skills Strong written and verbal communication skills Ability to present data insights in a clear and compelling manner to diverse audiences Collaboration Proven ability to work effectively in a collaborative team environment Experience working with cross-functional teams and managing stakeholder and organizational relationships and demands Attention to Detail High level of attention to detail and accuracy in data analysis and visualization Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the