SFDC QA Automation

3 days ago

Chennai India NTT Data Full time

Job Description Job Description: We are seeking a skilled and detail-oriented Salesforce QA Engineer to ensure the quality, performance, and reliability of our Salesforce Service Cloud applications. This role requires hands-on experience in manual and automated testing, REST API validation, performance testing, and Agile/Scrum methodologies. The ideal candidate will work closely with cross-functional teams to validate complex business processes and integrations in a dynamic, global Salesforce environment. ________________________________________ Key Responsibilities: . Perform manual and automated testing of Salesforce Service Cloud applications to validate functionality, performance, and user experience. . Conduct REST API testing using tools such as Postman, ensuring accurate data exchange and integration flows. . Execute load and performance testing for REST APIs to assess scalability and responsiveness using JMeter. . Develop and maintain comprehensive test cases, test scripts, and test data based on business requirements and Agile user stories. . Participate actively in Scrum ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives. . Collaborate with developers, product owners, and business analysts to ensure thorough test coverage and alignment with sprint goals. . Utilize Selenium WebDriver and related tools to build and maintain robust automation test suites. . Document and track defects using tools like Jira or Azure DevOps, and ensure timely resolution. . Generate and communicate clear and accurate test metrics and project status reports. . Mentor junior QA team members and contribute to continuous improvement of QA processes and standards. ________________________________________ Minimum Qualifications: . Experience in manual and automation testing of Salesforce Service Cloud applications. . Proficiency in REST API testing using Postman or similar tools. . Experience with load/performance testing tools and methodologies. . Hands-on experience with Selenium WebDriver and test automation frameworks. . Solid understanding of Agile and Scrum methodologies and experience working in Agile teams. . Familiarity with test management and defect tracking tools (e.g., Jira, Azure DevOps). . Strong analytical, debugging, and communication skills. . Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience. . Knowledge of Salesforce data model, flows, and Service Cloud features.

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