Head - Customer Service Delivery (Pan-India) Non BPO Role

3 days ago

Mumbai, India Volo Health Insurance TPA Pvt Ltd Full time

Head - Customer Service Delivery (Pan-India) - Non BPO Role Location: Mumbai (preferred). Will consider NCR / Bangalore as well Experience: 10+ Years (Significant experience in Field Service/On-Site Operations required) About the Role We are currently seeking a seasoned operational leader to take on the role of Head - Customer Service Delivery (Pan-India). This is a strategic position designed for a professional who views customer service as a physical, on-ground commitment rather than a remote support function. We are specifically looking for a leader with deep experience in field force management and on-site client operations. Key Mandate We are looking for an individual who acts as an unwavering advocate for the customer-someone who can drive internal alignment across stakeholders to ensure seamless delivery, rather than managing by deflection. The Ideal Candidate Will Bring: - Field Operations Expertise: Proven track record of managing distributed teams and service delivery directly at client premises. (Note: This is strictly a non-BPO/non-Call Center profile). - Stakeholder Orchestration: The ability to manage internal departments (Claims, CRM, Operations) to remove bottlenecks and organize resources around the customer's needs. - Performance Leadership: Expertise in defining and monitoring rigorous performance matrices that measure actual client outcomes and on-ground delight, beyond standard support tickets. - Accountability: A strong sense of ownership in resolving service challenges and establishing robust feedback loops from the field to the boardroom. If you are a leader who thrives on operational discipline and possesses the grit to ensure customer delight through direct engagement, we invite you to apply. To Apply: Please send your resume to

  • Head – Customer Service Delivery

    3 days ago

    Mumbai, India Volo Health Insurance TPA Pvt Ltd Full time

    Head – Customer Service Delivery (Pan-India) - Non BPO Role Location: Mumbai (preferred). Will consider NCR / Bangalore as well Experience: 10+ Years (Significant experience in Field Service/On-Site Operations required) About the Role We are currently seeking a seasoned operational leader to take on the role of Head – Customer Service Delivery...

  • Head – Customer Service Delivery

    3 days ago

    Mumbai, India Volo Health Insurance TPA Pvt Ltd Full time

    Head – Customer Service Delivery (Pan-India) - Non BPO Role Location: Mumbai (preferred). Will consider NCR / Bangalore as well Experience: 10+ Years (Significant experience in Field Service/On-Site Operations required) About the Role We are currently seeking a seasoned operational leader to take on the role of Head – Customer Service Delivery...

  • Head – Customer Service Delivery

    3 days ago

    Mumbai, India Volo Health Insurance TPA Pvt Ltd Full time

    Head – Customer Service Delivery (Pan-India) - Non BPO Role Location: Mumbai (preferred). Will consider NCR / Bangalore as well Experience: 10+ Years (Significant experience in Field Service/On-Site Operations required) About the Role We are currently seeking a seasoned operational leader to take on the role of Head – Customer Service Delivery...

  • Head – Customer Service Delivery

    2 days ago

    mumbai, India Volo Health Insurance TPA Pvt Ltd Full time

    Head – Customer Service Delivery (Pan-India) - Non BPO Role Location: Mumbai (preferred). Will consider NCR / Bangalore as well Experience: 10+ Years (Significant experience in Field Service/On-Site Operations required) About the Role We are currently seeking a seasoned operational leader to take on the role of Head – Customer Service Delivery...

  • Head – Customer Service Delivery

    3 days ago

    Mumbai, India Volo Health Insurance TPA Pvt Ltd Full time

    Head – Customer Service Delivery (Pan-India) - Non BPO RoleLocation: Mumbai (preferred). Will consider NCR / Bangalore as wellExperience: 10+ Years (Significant experience in Field Service/On-Site Operations required)About the RoleWe are currently seeking a seasoned operational leader to take on the role of Head – Customer Service Delivery...

  • Head – Customer Service Delivery

    3 days ago

    Mumbai, India Volo Health Insurance TPA Pvt Ltd Full time

    Head – Customer Service Delivery (Pan-India) - Non BPO RoleLocation: Mumbai (preferred). Will consider NCR / Bangalore as wellExperience: 10+ Years (Significant experience in Field Service/On-Site Operations required)About the RoleWe are currently seeking a seasoned operational leader to take on the role of Head – Customer Service Delivery...

  • Head – Customer Service Delivery

    3 days ago

    Mumbai, India Volo Health Insurance TPA Pvt Ltd Full time

    Head – Customer Service Delivery (Pan-India) - Non BPO RoleLocation: Mumbai (preferred). Will consider NCR / Bangalore as wellExperience: 10+ Years (Significant experience in Field Service/On-Site Operations required)About the RoleWe are currently seeking a seasoned operational leader to take on the role of Head – Customer Service Delivery...

  • Head – Customer Service Delivery

    3 days ago

    mumbai, India Volo Health Insurance TPA Pvt Ltd Full time

    Head – Customer Service Delivery (Pan-India) - Non BPO RoleLocation: Mumbai (preferred). Will consider NCR / Bangalore as wellExperience: 10+ Years (Significant experience in Field Service/On-Site Operations required)About the RoleWe are currently seeking a seasoned operational leader to take on the role of Head – Customer Service Delivery...

  • Head – Customer Service Delivery

    2 days ago

    Mumbai, India Volo Health Insurance TPA Pvt Ltd Full time

    Head – Customer Service Delivery (Pan-India) - Non BPO RoleLocation: Mumbai (preferred). Will consider NCR / Bangalore as wellExperience: 10+ Years (Significant experience in Field Service/On-Site Operations required)About the RoleWe are currently seeking a seasoned operational leader to take on the role of Head – Customer Service Delivery...

  • Head – Customer Service Delivery

    2 days ago

    Mumbai, India Volo Health Insurance TPA Pvt Ltd Full time

    Head – Customer Service Delivery (Pan-India) - Non BPO RoleLocation: Mumbai (preferred). Will consider NCR / Bangalore as wellExperience: 10+ Years (Significant experience in Field Service/On-Site Operations required)About the RoleWe are currently seeking a seasoned operational leader to take on the role of Head – Customer Service Delivery (Pan-India)...