Sr. Coordinator- Content QA

4 weeks ago

Mumbai, Maharashtra, India Knowledge Park Full time
Job Description

Key Responsibility

- Review and assess educational materials, including text, videos, student learning materials, synchronous and asynchronous content for accuracy, clarity, and alignment with curriculum objectives.
- Identify errors, inconsistencies, or outdated information and recommend necessary revisions or updates. Ensure content is engaging, accessible, and meets quality standards
- Assist Director CIQA to implement quality assurance procedures to maintain consistency and standards across all asynchronous content.
- Verify that content aligns with predefined learning objectives, outcomes, and educational standards.
- Conduct usability testing to evaluate the user-friendliness of the digital learning platform and content navigation.
- Gather feedback from learners and instructors to make improvements.
- Assess the effectiveness of multimedia components, simulations, and interactive elements in enhancing the learning experience.
- Propose enhancements to content, such as adding supplementary materials, links to external resources, or multimedia elements to improve learning outcomes.
- Suggest and implement process improvements to enhance content development and quality assurance processes.
- Assist Director CIQA to Collect, Collate and disseminate accurate and reliable statistics about content quality of programmes at NCDOE.
- Assist Director for preparation and submission of required regulatory reports, Annual report and documentation to statutory bodies in a timely and accurate manner.
- Provide reports and updates to senior leadership and regulatory bodies as necessary.
- Maintain comprehensive records of compliance activities, reports, and corrective actions.
- Facilitate training to staff and teachers on quality assurance procedures.
- Coordinate with relevant regulatory authorities for audits and inspections.
- Stay updated with educational trends, best practices, and emerging technologies in online learning.

Key InteractionsInternal StakeholdersExternal StakeholdersUniversity DepartmentsStudentsAgency, VendorsDimensions

- This is individual contributor role

Requirements- Skills & Competencies

- Understand quality assurance requirements of content produced for distance and online learning
- Attention to detail and a commitment to quality improvement.
- Analytical mindset and the ability to spot errors and inconsistencies in content.
- Ability to work collaboratively with diverse teams and stakeholders.
- Knowledge of relevant software and tools (e.g. MS Excel, BI) for data analysis and reporting.
- Adaptability to changing digital content trends and technologies.
- Time management skills to handle multiple tasks and meet deadlines.
- Ethical and responsible behavior, especially when handling sensitive or confidential content.

Requirements- Education & work experience

- Masters degree in education, instructional design, quality assurance, or a related field;
- Proven work experience of 5-8 years ineducation quality assurance, accreditation, or a similar role within an educational institution.
- Experience in quality assurance or content review in an educational setting is preferred.
- Knowledge of instructional design principles and educational pedagogy.
- Familiarity with learning management systems (LMS) and digital content creation tools.

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