Senior Specialist, It Service Operations

About the Role Grade Level for internal use 09The Team S P Global s Brokerage Research Sales and Trading group BRS T provides market intelligence data and technology solutions to all participants in the Global Markets We re seeking a talented and highly motivated Engineer to help us 2nd line Application Support The Impact This position is essential for the support of our business and providing our clients with a best-in-class customer experience This position will also offer employees an opportunity to help build a cloud native support program from the ground up What s in it for you Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment Close collaboration with Product and Technology leaders Regular opportunities for promotion and advancement Responsibilities Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner Work collaboratively with development team as required for third line escalation Implement and monitor system checks for early detection of potential problems and raise the appropriate service outage ticket to initiate the incident management process when needed Drive and engage in disaster recovery processes for all products Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements Work on initiatives and continuous improvement process around proactive application health monitoring reporting and technical support What We re Looking For University Graduate with bachelor s degree in computer science or computer Engineering related degree master s degree is a plus 2-4 years of work experience in an Application Support role Must have fundamental working knowledge of Oracle SQL and RDBMS - including database query plan analysis and monitoring Knowledge of operating systems most especially Windows and Linux is a must Good shell scripting experience is a must Ability to use python scripting is an advantage Must have fundamental knowledge of networking basics and topology Strong working knowledge of AWS CI-CD and some of its technologies such as Git Elasticsearch EC2 Redshift etc is an advantage Excellent listening presentation and interpersonal skills Ability to communicate ideas in both technical and user-friendly languages Ideal candidate is a self-starter capable of working independently as well as contribute to the team s requirements Be able to work flexible shift hours including weekends to meet work requirements and project deadlines About S P Global Market IntelligenceAt S P Global Market Intelligence a division of S P Global we understand the importance of accurate deep and insightful information Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence and make decisions with conviction For more information visit What s In It For YouOur Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligencexc2xae pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide-so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery PartnershipAt S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Global Hiring and Opportunity at S P Global At S P Global we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills experience and contributions Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets Equal Opportunity EmployerS P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision -20 - Professional EEO-2 Job Categories-United States of America IFTECH202 1 - Middle Professional Tier I EEO Job Group Job ID 315774 Posted On 2025-05-29 Location Hyderabad Telangana India