Group Leader Quality
4 weeks ago
We are seeking a highly skilled and experienced Group Leader - Quality for our Medical Coding team in Chennai. The ideal candidate will be responsible for ensuring the highest standards of quality and efficiency in our coding processes. This role requires exceptional leadership, attention to detail, and a comprehensive understanding of medical coding and quality auditing.
Key Responsibilities
- Deliver client Service Level Agreements (SLAs) effectively and consistently.
- Create and maintain all process documentation, ensuring timely updates.
- Manage operations through thorough end-to-end planning, process document review, and root cause analysis.
- Assist in the training and onboarding of new team members.
- Ensure attrition and shrinkage targets are met.
- Review and assess overall staff performance.
- Prepare and process Key Performance Indicators (KPIs), dashboards, and metrics.
Job Requirements
- Strong understanding of medical coding concepts.
- Exceptional communication and presentation skills.
Qualifications
- Minimum of 7 years of work experience.
- Proven experience in team handling and management.
- Expertise in Quality Audit, particularly in EM (Evaluation and Management) coding.
- Ability to handle client calls independently with excellent email communication skills.
- Proficient knowledge of MS Office, especially Excel.
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