Customer Assistance Manager-personal Loan Hardship Assistance Unit
1 week ago
Job Category KMBL Degree Level Bachelor s Degree At Kotak Mahindra Bank Ltd we are seeking a dedicated and empathetic leader to manage our Personal Loan Hardship Assistance Unit This unit plays a vital role in providing specialized support to customers who are experiencing financial hardships and require assistance with their personal loans As the Customer Assistance Manager you will lead a team of professionals ensuring a seamless and compassionate customer journey Responsibilities Lead and mentor a team of customer assistance officers fostering a supportive and collaborative work environment Develop and implement strategies to identify and assist customers facing financial hardships ensuring a timely and effective response Collaborate with other departments such as loan processing and collections to develop tailored solutions for customers in need Ensure compliance with bank policies and regulations maintaining a high standard of ethical practices Monitor and analyze customer feedback and satisfaction levels implementing improvements to enhance the overall customer experience Stay updated on industry trends and best practices in customer assistance especially in the personal loan sector Build and maintain strong relationships with key stakeholders including legal and compliance teams to navigate complex cases Conduct regular performance reviews and provide constructive feedback to team members promoting professional growth Oversee the accurate and timely processing of hardship assistance applications ensuring a smooth and efficient workflow Qualifications A bachelor s degree in business administration finance or a related field is preferred Minimum 5 years of experience in customer assistance or a similar role with a proven track record of leadership Excellent interpersonal and communication skills with the ability to build rapport and empathy with customers Strong problem-solving and analytical abilities capable of developing creative solutions for complex cases Proficiency in Microsoft Office suite and experience with customer relationship management CRM systems A proactive and customer-centric approach with a focus on delivering exceptional service Ability to work independently and manage multiple tasks simultaneously prioritizing effectively Excellent organizational skills and attention to detail ensuring accurate record-keeping and documentation Willingness to stay updated on industry regulations and best practices attending relevant training and workshops
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Bangalore, Karnataka, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree At Kotak Mahindra Bank Ltd we are seeking a dedicated and empathetic leader to manage our Business Loans-Hardship Assistance Unit This unit plays a vital role in providing specialized support to customers who are experiencing financial difficulties and require assistance with their business loans As the...
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Bangalore, Karnataka, India Kotak Mahindra Bank Full timeJob Category Consumer Bank Degree Level Bachelor s Degree Risk Manager Department Kotak Mahindra Bank Ltd - Consumer Durables Location Mumbai - HO Number of Positions One Reporting Relationship Reporting to Business Head - Consumer Durables Business Position Grade M7-M8 Risk management Portfolio monitoring for Consumer durable loans Managing Risk containment...
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