Head Banking Operations West India

Job Summary Regional Manager in Banking Operations will oversee and manage operations across multiple regions ensuring efficiency compliance and high standards of service delivery This role requires strategic leadership operational expertise and the ability to drive continuous improvement while managing a diverse team Key Responsibilities Strategy Develop and implement operational strategies that align with the bank s overall objectives and drive regional performance Challenge the status quo fostering a culture of continuous improvement and innovation Manage change effectively ensuring smooth transitions and minimal disruption to operations Ensure comprehensive documentation and training on new systems processes policies procedures and controls Business Minimize operational risks and losses by proactively identifying risks and concerns and escalating them to relevant stakeholders Collaborate with stakeholders to mitigate risks and resolve issues promptly establishing effective controls Prioritize and manage workload peaks and month ends ensuring efficient resource allocation Communicate effectively with stakeholders to address and resolve bottlenecks Ensure proficiency in key operational processes across multiple desks and regions providing support and solutions to capacity constraints Processes Ensure Teams are adhering to internal external policies and bring out exceptions gaps in a timely manner and at appropriate level to remediate and address root causes as appropriate Comply with regulatory guidelines country policies and internal processes applicable to Banking Operations Ensure friendly fast and accurate services to both internal and external customers Carry out process improvement projects to improve ease of doing business and enhance customer experience Liaise with Group IT and business teams to ensure system application and IT infrastructure support Ensure adequate documentation and training on all new systems processes policies procedures and controls Build an agile organizational structure enabling timely adaptation to changing market conditions People Talent Lead mentor and develop a high-performing team fostering a culture of continuous improvement and professional growth Encourage collaboration and knowledge sharing within the team to enhance overall performance and innovation Identify skill gaps and provide targeted training and development opportunities to ensure the team remains competent and competitive Promote a positive work environment that aligns with the organization s values and culture Implement effective talent management strategies to attract retain and develop top talent within the team Risk Management Focus on Self Identificaiton of Issues and reportings iKTM M7 etc on timely basis without any delay Ensure a no surprises culture - no failed audits no repeat findings nil high-risk ratings Understand market practices local regulations group and business policies business standard procedures and best practices Establish a performance culture around risk management using root cause analysis and corrective action planning as key elements of operational risk management Governance Drive implementation of the Digital Operating Model to help maximize operational efficiency and reduce dependency on manual efforts Ensure systems and process documents are kept up to date and reviewed periodically as required Actively provide inputs for process improvements and drive automation and implementation of desired end-state processes Drive cost-effectiveness in operations and ensure maintenance of best practices Effectively implement the Operational Risk Framework Establish OR standards controls aligned to the Process Universe Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Key stakeholders Products Branches Risk GBS CIB Ops Compliance Collections RBI NPCI SEBI and Law Enforcement Agencies Vendors Courier Cash Vendors Manpower Supplier Cheque Book Valuation Legal Card Plastic Stationary etc Other Responsibilities Focus on process improvement through automation STP and digitization or cost reduction solutions Ensure Banks strategic Projects and Initiatives are completed in time Skills and Experience Products CASA CC LAP BIL Mortgages Risk Management Stakeholder Management Digital Knowledge Customer Management Strong Communication Skills Control Assurance Qualifications Post Graduate in any stream Preferred experience in Operations A drive and passion for innovation and an impeccable integrity are qualities that will differentiate the successful candidate About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 41469