Specialist - Product Adoption

Company Description Organizations everywhere struggle under the crushing costs and complexities of solutions that promise to simplify their lives To create a better experience for their customers and employees To help them grow Software is a choice that can make or break a business Create better or worse experiences Propel or throttle growth Business software has become a blocker instead of ways to get work done There s another option Freshworks With a fresh vision for how the world works At Freshworks we build uncomplicated service software that delivers exceptional customer and employee experiences Our enterprise-grade solutions are powerful yet easy to use and quick to deliver results Our people-first approach to AI eliminates friction making employees more effective and organizations more productive Over 72 000 companies including Bridgestone New Balance Nucor S P Global and Sony Music trust Freshworks customer experience CX and employee experience EX software to fuel customer loyalty and service efficiency And over 4 500 Freshworks employees make this possible all around the world Fresh vision Real impact Come build it with us We re seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars tailored training sessions and compelling content development You will play a key role in accelerating product adoption and maximizing customer success Key Responsibilities Content Development Create high-quality informative and user-friendly webinar content presentations and educational resources tailored to customer segments and personas Tailored Customer Onboarding Provide customized onboarding experiences offering strategic insights and best practices to ensure immediate and ongoing product value realization Product Training Enablement Deliver clear interactive product training sessions for IT administrators and end-users ensuring comprehensive understanding and maximized adoption Proactive Customer Support Identify and address customer challenges proactively collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences Cross-team Collaboration Work closely with Product Customer Success Sales and Enablement teams to continuously refine adoption strategies ensuring alignment and effectiveness Qualifications Prior experience with a background in Solution Engineering Onboarding or closely related functions are highly preferred Strong communication and presentation skills capable of conveying technical concepts clearly to diverse audiences Technical proficiency including ITIL certification or equivalent knowledge of IT service management Understanding of networking fundamentals TCP IP DNS DHCP VPN firewalls Familiarity with APIs and identity management systems like Active Directory Excellent problem-solving abilities with a proactive approach to identifying and mitigating customer challenges Skills Inventory Webinar product training delivery Content development presentations resources Tailored customer onboarding enablement Strong communication presentation skills ITIL ITSM knowledge Networking fundamentals TCP IP DNS VPN firewalls APIs identity management e g Active Directory Customer problem-solving issue resolution Cross-functional collaboration Additional Information At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business Fresh vision Real impact Come build it with us