BMC Truesight Expert

Job Description Roles and Responsibilities: - BMC TrueSight Management: Possess strong expertise with BMC TrueSight Operations Management. - Installation & Administration: Perform installation, upgrade, integration, administration, and configuration of BMC TrueSight, especially with version 10.x and later. - Patrol Agent Management: Install Patrol Agents on Windows, RHEL, AIX, and Solaris OS. - Knowledge Module Expertise: Work with various knowledge modules such as DB, Websphere, Exchange, Sentry hardware, Sentry monitoring studio, along with basic KMs like OS, LOG, and URL. - Custom KM Development: Possess working knowledge of custom KMs. - Troubleshooting: Apply strong troubleshooting skills to resolve Patrol Agent and TrueSight server component issues. - Event Management: Demonstrate strong expertise in Event Management policy Administration and configuration. - Third-Party Integration: Design and implement integration solutions with 3rd party tools for event and performance management. - Remedy ITSM Integration: Work with TrueSight-Remedy ITSM integration, troubleshooting, and enhancements. - MRLs & Custom Classes: Possess working knowledge of MRLs and custom classes. - Reporting: Configure and design reports using TSOM Smart reporting and OOTB TrueSight reports. - Environment Optimization: Analyze environment and event data to fine-tune and reduce instance and event counts. - Architecture Review: Ability to review, analyze, fine-tune, and enhance TrueSight architecture and its components as per growing infrastructure and customer requirements. - Component Familiarity: Experience with Patrol Central, RT, Console server, and PCM components. - IT Infrastructure Knowledge: Knowledge of Datacenter IT Infrastructure components, Unix, Windows OS, and Virtualization. - BMC Helix: Hands-on experience on BMC Helix and upgrades/migrations. - Problem Analysis: Exhibit excellent problem analysis skills. - Communication: Possess good communication skills to effectively convey understanding and impacts of major incidents to the business. Required Skills: - Strong proficiency in BMC TrueSight Operations Management. - Proficiency in installation, Upgrade, integration, Administration, configuration (especially with version 10.x & later). - Strong skills in installation of Patrol Agents on Windows, RHEL, AIX, Solaris OS. - Knowledge of various knowledge modules like DB, Websphere, Exchange, Sentry hardware, Sentry monitoring studio, OS, LOG, URL. - Working knowledge of custom KMs. - Troubleshooting skills for Patrol Agent and TrueSight server component issues. - Strong expertise in Event Management policy Administration and configuration. - Ability to Design & implement integration solutions with 3rd party tools for event & performance management. - Familiarity with TrueSight-Remedy ITSM integration, troubleshooting, and enhancements. - Working knowledge of MRLs, custom classes. - Hands-on skills in configuring & designing reports using TSOM Smart reporting, OOTB TrueSight reports. - Ability to Analyze environment & event data to fine-tune & reduce instance, event count. - Capability to review, analyze, fine-tune & enhance TrueSight architecture & its components. - Familiarity with Patrol Central, RT, Console server, PCM components. - Knowledge of Datacenter IT Infrastructure components, Unix, Windows OS, Virtualization. - Hands on experience on BMC Helix and upgrades/Migrations. Good to Have: - Infrastructure knowledge on Operating system and Database. - Good communication skills set, including clear communication on major incident impact. - Excellent problem analysis skill set. Technical Skills: - Certification on BMC TrueSight.