15h Left: Service Now Technical Lead

3 weeks ago

India Infinite Computer Solutions Full time

ServiceNow Lead - 8 - 12 years of experience

Joining time: Immediate - 30 days maximum.

Location: Bangalore

Responsibilities:

- Responsible for the technical specification and implementation of customer requests from a groomed and prioritized backlogWork as a senior dev team member to convert customer requests into technical solutions and make the necessary changes to deliver the request according to best practice
- Work as an active team member on the team to help define targets, obstacles, & action plans both for internal processes as well as external business processes.
- Write test plans, test steps, ensure quality development is maintained, approve users’ stories from a technical standpoint, and create another artifact documentation as needed
- Assist in other functions of the team as needed (i.e... QA, Testing, other SDLC activities).
- Participate in Sprint Planning, Retrospectives, Daily Standup, and other Agile ceremonies as required.

Requirements:

- Job Specific Specialized Knowledge & Skills:
- Expert in ServiceNow administration, configuration, and developer required
- ServiceNow ITSM, ITOM, CMDB, KB experience required
- Expert in developing ServiceNow Business Rules, Includes, UI Actions, Scheduled Jobs
- Experience in developing ServiceNow client and server-side scripting
- Understanding of ServiceNow API development and integration of ServiceNow to Other Applications
- Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
- Expert in ServiceNow workflow configuration and management
- Experience writing scoped applications and extending the ServiceNow schema

Languages: Java, JavaScript, AngularJS, REST, SOAP, PowerShell, bash, VB Script

- Excellent communication and documentation skills
- Excellent troubleshooting skills
- Bachelor’s degree in technology
- 5+ years working with enterprise software required and complex integrations
- 3+ year Developer required

Critical Implementation Skill to look for are:

1. ITSM Implementation Certified

Critical Performance Competencies:

- Excellent analytical and problem-solving abilities
- Aptitude for learning and strong desire to learn
- Excellent documentation skills
- Superior communication skills
- Effective customer relationship skills and influencing skills
- High-energy and results-oriented
- Strong presentation and communication skills

Value Competencies:

- Displays passion for & responsibility to the customer
- Displays leadership through innovation in everything you do
- Displays a passion for what you do and a drive to improve
- Displays a relentless commitment to win
- Displays personal & corporate integrity

Physical and Cognitive or Mental Requirements:

Concur is a dynamic, growing and fast-paced organization. As such, successful employees can work in a fast-paced environment, managing multiple priorities often under tight deadlines. This typically requires working a 40+ hour work week to accomplish performance objectives. With that, concur offers flexibility as to the specific working hours that may be required or available depending on your role.

Concur is a SaaS company. Employees must be technically savvy with the ability to use the computer/keyboard and telephone to conduct business. The ability to creatively problem solves to our core value of a Leadership through innovation in everything we do. Many positions within Concur are customer facing so written, verbal and interpersonal communications skills are required for most opportunities with Concur.

Confidentiality and our core value a Personal and corporate integrity are critical components being that Concur is working towards building a great, enduring company.

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