Frontline Ps Support Engineer

Realize your potential by joining the leading performance-driven advertising company As a Frontline PS Technical Support Engineer on the Professional Services team in our Gurgaon office you ll play a vital role in providing support via various channels like chat email and video conference demonstrating flexibility and adaptability to different communication mediums Being service-oriented and prioritizing the client s needs is key as is the willingness to continually learn and adapt to new technologies and methodologies To thrive in this role you ll need Excellent communication skills in English both verbal and written Open for 24x7 shifts Should have working experience in ad tech industries Should have working experience in Technical Support understanding of logs and working knowledge of APIs and SQL Strong multitasking prioritization skills and attention to detail A motivated team player with a positive attitude and the ability to accept and give productive feedback Ability to stay calm and maintain performance when under pressure Willingness and ability to work in a fast-paced ever-evolving environment and learn new technologies How you ll make an impact As a Frontline PS Technical Support Engineer you ll bring value by An Engineer should possess extensive knowledge and technical expertise in the Ad tech domain Troubleshoot and resolve complex technical issues that arise while providing highest level of customer experience Serve as the first point of contact for Taboola s clients Timely response to incoming customer support inquiries via email Live Chat and support ticketing system Communicate urgent technical issues internally and externally Troubleshoot technical issues and escalate issues internally as needed Board management and timely Case Assignment Ensure equal workload distribution to the team members Be responsible for highlighting operational issues to the management and plan to mitigate them Able to work in different shifts as part of 24 7 operation Why Taboola If you ask Taboolars what they love about working here they ll tell you that they ve been empowered to realize their full potential while growing and learning from and with smart and talented people They ll also share more about Adam Singolda Taboola Founder and CEO says You can copy anything from another business but you can t copy a company s culture Well-being Enjoy a range of locally relevant benefits and workplace perks Flexibility We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired Work with some of the biggest names We work with some of the biggest names in the business Our publisher partners include Yahoo Conde Nast Fox Sports NBCU ESPN CBS and E Online Our advertiser clients include Wells Fargo Honda Pinterest Expedia and Honda Ready to realize your potential Taboola is an equal opportunity employer and we value diversity in all forms We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success Employment is decided on the basis of qualifications merit and business need - Learn more about TaboolaLife on the About Taboola Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale Taboola works with thousands of businesses who advertise directly on Realize Taboola s powerful ad platform reaching approximately 600M daily active users across some of the best publishers in the world Publishers like NBC News Yahoo and OEMs such as Samsung Xiaomi and others use Taboola s technology to grow audience and revenue enabling Realize to offer unique data specialized algorithms and unmatched scale LI-SR1 LI-Hybrid