Senior Frontline Ps Support Engineer

Realize your potential by joining the leading performance-driven advertising company As a L1 Senior Support Engineer on the Frontline Advertiser Support team in our Gurgram Office you ll play a vital role in delivering timely effective and customer-centric solutions You will be the first point of contact for our advertisers providing outstanding support through multiple channels including chat email and video conferencing Being service-oriented and prioritising the client s needs is key as is the willingness to continually learn and adapt to new technologies and methodologies You will play a critical role in delivering timely effective and customer-centric solutions To thrive in this role you ll need Minimum of 2 years of work experience in a Technical Ad Tech Support or relevant client-facing technical role Solid understanding of system logs APIs and basic SQL Previous experience working in the Ad Tech industry Familiarity with campaign performance tracking targeting and optimization concepts Willingness to work in 24x7 rotational shifts Bonus points if you have Familiarity with digital analytics tools such as Google Analytics Knowledge of tracking mechanisms third-party tags UTM parameters and conversion attribution How you ll make an impact Act as the first point of contact for Taboola s clients addressing their technical and support needs Respond to customer inquiries through email live chat and ticketing systems Troubleshoot platform-related issues and escalate when needed Monitor workload distribution and ensure timely assignment of incoming cases Serve as the primary point of contact for the shift and coordinate resolution efforts Update and maintain internal knowledge base articles Why Taboola If you ask Taboolars what they love about working here they ll tell you that they ve been empowered to realize their full potential while growing and learning from and with smart and talented people They ll also share more about Adam Singolda Taboola Founder and CEO says You can copy anything from another business but you can t copy a company s culture Well-being Enjoy comprehensive benefits including health coverage fully stocked kitchen Flexibility We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired Work with some of the biggest names Our publisher partners include Yahoo Conde Nast Fox Sports NBCU ESPN CBS and E Online Our advertiser clients include Wells Fargo Honda Pinterest Expedia and Honda Ready to realize your potential Taboola is an equal opportunity employer and we value diversity in all forms We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success Employment is decided on the basis of qualifications merit and business need Learn more about TaboolaLife on LinkedIn Facebook Instagram X YouTube the Taboola Life Blog About Taboola Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale Taboola works with thousands of businesses who advertise directly on Realize Taboola s powerful ad platform reaching approximately 600M daily active users across some of the best publishers in the world Publishers like NBC News Yahoo and OEMs such as Samsung Xiaomi and others use Taboola s technology to grow audience and revenue enabling Realize to offer unique data specialized algorithms and unmatched scale LI-ST1 LI-Hybrid