Callcenter

4 weeks ago

Hyderabad Bengaluru Chennai, India Creative Hands Hr Full time
Job Description

Key Responsibilities:

- Handle incoming/outgoing customer calls in a professional manner.
- Understand and resolve customer queries related to products, services, billing, orders, or complaints.
- Provide accurate and timely information while maintaining a polite and helpful tone.
- Follow standard operating procedures and call scripts (if provided).
- Escalate unresolved or critical issues to supervisors or support departments.
- Meet performance targets such as call quality, response time, and customer satisfaction.
- Record call details and customer feedback accurately in the system.

Eligibility & Requirements:

- Minimum Qualification: 12th pass / Graduate in any discipline.
- Language Skills: Proficiency in Hindi and/or regional languages (e.g., Tamil, Telugu, Kannada, Marathi) based on process requirement.
- Freshers are welcome; prior experience in customer service or telecalling is a plus.
- Good verbal communication and listening skills.
- Basic computer knowledge and typing skills.
- Willingness to work in rotational shifts (day shifts for most domestic processes).

Preferred Skills:

- Calm and polite telephone manner.
- Customer-first attitude with basic problem-solving ability.
- Ability to work under pressure and meet call targets.
- Knowledge of CRM tools or call center software is an added advantage.

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