Senior Executive Client Servicing

Company Description R Creations, we embody this evolution, proudly standing as a global experience booth designing company. Our mission transcends mere aesthetics; we are dedicated to crafting immersive environments that not only elevate brands professionally but also provide unforgettable experiences for every visitor, regardless of their geographical location. That's a significant shift While the core elements of client relationship management remain, the Client Servicing Manager in an Exhibitions or Events Agency has a much stronger focus on logistics, production quality, and on-site delivery compared to a general advertising CSM. Here is a comprehensive profile tailored specifically for the Exhibitions/Events sector: Client Servicing Executive (CSM) Profile: Exhibitions & Events The CSM in an exhibition agency is the central point of contact who translates the client's brand vision into a tangible, high-quality physical structure (booth, stand, pavilion) and ensures its smooth execution, installation, and dismantling. They are crucial for project logistics, quality control, and client satisfaction during high-pressure, fixed-deadline events. Core Mission To manage all client expectations and internal processes related to the design, production, and seamless installation/dismantling of exhibition stands, corporate events, and experiential marketing activations, ensuring exceptional on-site quality and timely delivery. Key Responsibilities and Project Lifecycle The CSE's duties follow the distinct stages of an exhibition project: 1. Pre-Production & Planning Phase (The Briefing & Strategy) - Brief Interpretation: Work with the client to finalize the brief, budget, and design requirements (size, location, features, traffic flow). - Design Coordination: Coordinate with the Design Team (3D designers, graphic designers) to ensure the concept is aesthetically pleasing, structurally sound, and adheres to the client's brand guidelines and event regulations. - Costing & Quoting: Prepare detailed quotes and P&Ls, collaborating with the Production/Fabrication Team to source materials and obtain accurate cost estimates for build, logistics, and labor. - Approvals: Manage the process for client sign-offs on design, materials, and final costs. 2. Production & Logistics Phase (The Build & Move) - Vendor Management: Oversee suppliers, vendors, and internal workshops responsible for fabrication, carpentry, lighting, AV, and graphics production, ensuring quality control. - Timeline Adherence: Maintain strict project timelines, as exhibition deadlines are non-negotiable (e.g., event opening date). - Documentation: Handle all mandatory logistics documentation, including venue approvals, risk assessments, insurance, and health & safety compliance for the site. - Shipping & Storage: Plan and manage the logistics for safe transport of the stand materials to the exhibition venue, including customs clearance for international events. 3. Execution Phase (The On-Site Delivery) - Installation Management: Be the key liaison during the high-stress, on-site installation ("build-up"). Troubleshoot any immediate site issues (power, space, last-minute client changes). - Client Handover: Conduct the final quality check and hand over the ready stand to the client representative, ensuring every detail meets the agreed-upon standard. - On-Site Support: Remain available for immediate assistance during the exhibition event days. - Dismantling: Manage the efficient and timely dismantling ("break-down") and removal of the stand, often coordinating storage or disposal. 4. Post-Event Phase - Feedback & Debrief: Conduct a formal project review with the client and internal teams to gather feedback and document lessons learned. - Financial Reconciliation: Finalize invoicing and reconcile project costs against the budget.