Transformation Lead

Job Title: Transformation Lead – Application Maintenance & Productivity

Capgemini is hiring a dynamic Transformation Lead / Manager-Application Maintenance & Productivity to spearhead productivity improvement, service delivery transformation, and cost optimization across large-scale accounts. This strategic role involves working closely with the Engagement Manager and senior stakeholders to implement ZeroOps, RPA, Gen AI, and Problem Management initiatives.

Total Experience: 12-14 Years

Location: Mumbai Only

About Company

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Key Responsibilities
•Lead Application Maintenance operations across multi-technology environments including SAP, BI, and Cloud & Cognitive Automation (C&CA).
•Drive continuous improvement and transformation using levers like Automation, Gen AI, NoOps, and Lean/Six Sigma.
•Ensure high standards in Incident, Problem, and Knowledge Management aligned with ITIL practices.
•Manage senior stakeholders across Capgemini and client organizations.
•Own and execute industrialization and cost optimization plans to improve contribution margins.
•Collaborate with cross-functional teams to implement change management and improve KPIs/SLA performance.

Perks and Benefits
•Work with emerging technologies like Gen AI, Agentic AI, and RPA.
•Be part of executive leadership and contribute to strategic planning.
•Opportunity to transform large accounts and deliver measurable value.
•Exposure to global delivery models and cutting-edge transformation levers.

Your Profile

•12+ years of experience in IT service delivery, Application Maintenance, and managed services.
•Proven leadership in managing large teams (250+ FTEs) across geographies.
•Strong analytical skills with experience in data analytics, ROI measurement, and service delivery transformation.
•Hands-on experience with RPA, Gen AI, Agentic AI, NoOps, and Lean/Six Sigma.
•Certifications in ITIL and Six Sigma preferred.
•Excellent communication, stakeholder management, and presentation skills.

What You’ll Love About Working Here

- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem