Service Manager
4 weeks ago
Job Description About the Company/Team Oracle Customer Success Services (CSS) is dedicated to delivering transformative outcomes for our customers through trusted advisory, technical expertise, and unparalleled support. Our global Service Desk is at the forefront of customer engagement, ensuring seamless service management and optimized experiences for Oracle's top clients using Oracle Cloud Infrastructure (OCI) and connected Oracle solutions. Our mission is to enable customer success through collaboration, continuous improvement, and a commitment to excellence. Job Summary As a Service Desk Service Manager in CSS, you are the first point of contact for Oracle customers, ensuring timely and effective triage, incident management, escalation coordination, and service delivery. You will facilitate the resolution of customer issues, advocate for customer needs, and collaborate across teams to enhance the Oracle customer experience. This is a remote, non-technical role covering JAPAC day shifts, including weekend rotations, as part of Oracle's global 24x7 service management team. Key Responsibilities - Serve as the initial contact for customer inquiries, responding in line with defined service level objectives (SLOs). - Triage customer requests and direct them to appropriate technical teams, following standardized processes and best practices. - Document and manage customer concerns, incidents, and impact assessments. - Provide world-class customer service and incident management per Service Desk standards. - Act as an escalation point for critical issues, partnering with internal teams and Oracle Success Managers. - Enable and accelerate issue resolution by orchestrating troubleshooting efforts and coordinating with global Oracle resolver groups. - Proactively follow up on incidents through closure, providing timely updates to customers and stakeholders. - Join conference calls to support critical issue resolution, establish action plans, and communicate status updates. - Ensure precise and complete documentation using reporting tools and deliverables on agreed schedules. - Maintain coordination and consistency through effective shift handovers and teamwork with global colleagues. Qualifications & Skills Mandatory - Familiarity with Oracle Cloud Infrastructure or cloud solutions in an enterprise context. - Previous experience in customer service/support within an IT environment. - Experience with incident management and escalation management processes. - Strong communication, collaboration, and organizational skills. - Ability to work JAPAC day shifts, with weekend rotation. Good-to-Have - Experience with Oracle Support tools (e.g., MOS, SR management). - Experience working in multicultural, global teams. - Additional language skills.
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Service Manager
1 week ago
Bengaluru, Kakinada, India Straategic Hrd Consultancy Service Full timeCustomer relationship/Field Service Management Manage Service Team Pool Utilization, Scheduling, Skill development etcCustomer Complaint/Warrant ManagementService Agreement Closure/ExecutionEnable Leads for After sales supportAfter Sales Revenue Required Candidate profile10+ years' exp in B2B OEM into Consumer Food-Chocolate, Biscuit & Wafer etcManage 10+...
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Tax Associate
2 weeks ago
Chennai, India GST Manager Full timeJob Description Job Description Tax Associate(Chennai) About GST Manager: GST Manager (www.gstmanager.com) is a fast-growing financial and compliance services company specializing in GST, accounting, and taxation support for businesses across India. We manage end-to-end GST compliance, litigation, departmental representation, and advisory services. With a...
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Jamnagar, India RARE Hospitality & Service Pvt Ltd Full timeJob Description Company Description RARE Hospitality & Services Pvt Ltd is a trusted leader in Comprehensive Facility Management with over three decades of experience. As the Integrated Facility Management (IFM) arm of SIS Group Enterprise, a billion-dollar Indian multinational firm, RARE Hospitality offers tailored solutions with a strong Pan-India...
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Sr Operations Manager
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Ahmedabad, India RARE Hospitality & Service Pvt Ltd Full timeJob Description Company Description RARE Hospitality & Services Pvt Ltd is a comprehensive facility management company with over 30 years of expertise. As the Integrated Facility Management (IFM) arm of the billion-dollar SIS Group Enterprise, we provide end-to-end solutions with a strong presence across India. Our services span various sectors including...
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Service Manager
2 weeks ago
Bengaluru, India Cognizant Full timeJob Description Job Summary Join our team as a Service Manager where you will leverage your expertise in Python CICS VSAM IT Service Management JCL DB2 and Cobol to drive excellence in Asset and Wealth Management. With a hybrid work model and day shifts you will ensure seamless service delivery and optimize processes to enhance client satisfaction. Your role...
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Home Manager
3 weeks ago
Rajarhat, West Bengal, India, IN Home Manager for Residential Full timeJob Description: Home ManagerPosition Title: Home ManagerLocation: Residential PremisesEmployment Type: Full-Time (flexible hours, including weekends when required)1. Position OverviewThe Home Manager is responsible for overseeing the entire household operations, ensuring smooth functioning, coordination, and maintenance of the residence. The role requires a...
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Field Sales Executive/Manager
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Bengaluru, India Service Care Limited. Full timeJob Description Company Description Service Care Limited (SCL) provides integrated services in Janitorial, Payroll Management, and Recruitment solutions for corporate clients. Over the years, through the commitment and expertise of its dedicated team, the company has established itself as a leading name in India's Facility Management Services industry. SCL...
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Managed Services Manager
3 weeks ago
Bengaluru, India Hewlett Packard Enterprise Full timeJob Description This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office. Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live,...
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Manager Service
3 weeks ago
Bengaluru, India Otis Elevator Co. Full timeJob Description Date Posted: 2025-11-10 Country: India Location: MK Towers, #27, Longford Road, Shanti Nagar,Bangalore - 560 027, India IND-IP-R-25-187 Replacement for Abdul Khuddus Job Title Position: Manager - Service Location Bangalore Exp - 15-20 years Elevator Service Department Edu: Diploma / BE in Engineering Job Profile: To Lead a team of Customer...
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Manager Service
4 weeks ago
Bengaluru, India Otis Elevator Co. Full timeJob Description Date Posted: 2025-11-10 Country: India Location: MK Towers, #27, Longford Road, Shanti Nagar,Bangalore - 560 027, India IND-IP-R-25-187 Replacement for Abdul Khuddus Job Title Position: Manager - Service Location Bangalore Exp 15-20 years Elevator Service Department Edu: Diploma / BE in Engineering Job Profile: To Lead a team of Customer...
