Service Manager

17 hours ago

Bengaluru India Oracle Full time

Job Description About the Company/Team Oracle Customer Success Services (CSS) is dedicated to delivering transformative outcomes for our customers through trusted advisory, technical expertise, and unparalleled support. Our global Service Desk is at the forefront of customer engagement, ensuring seamless service management and optimized experiences for Oracle's top clients using Oracle Cloud Infrastructure (OCI) and connected Oracle solutions. Our mission is to enable customer success through collaboration, continuous improvement, and a commitment to excellence. Job Summary As a Service Desk Service Manager in CSS, you are the first point of contact for Oracle customers, ensuring timely and effective triage, incident management, escalation coordination, and service delivery. You will facilitate the resolution of customer issues, advocate for customer needs, and collaborate across teams to enhance the Oracle customer experience. This is a remote, non-technical role covering JAPAC day shifts, including weekend rotations, as part of Oracle's global 24x7 service management team. Key Responsibilities - Serve as the initial contact for customer inquiries, responding in line with defined service level objectives (SLOs). - Triage customer requests and direct them to appropriate technical teams, following standardized processes and best practices. - Document and manage customer concerns, incidents, and impact assessments. - Provide world-class customer service and incident management per Service Desk standards. - Act as an escalation point for critical issues, partnering with internal teams and Oracle Success Managers. - Enable and accelerate issue resolution by orchestrating troubleshooting efforts and coordinating with global Oracle resolver groups. - Proactively follow up on incidents through closure, providing timely updates to customers and stakeholders. - Join conference calls to support critical issue resolution, establish action plans, and communicate status updates. - Ensure precise and complete documentation using reporting tools and deliverables on agreed schedules. - Maintain coordination and consistency through effective shift handovers and teamwork with global colleagues. Qualifications & Skills Mandatory - Familiarity with Oracle Cloud Infrastructure or cloud solutions in an enterprise context. - Previous experience in customer service/support within an IT environment. - Experience with incident management and escalation management processes. - Strong communication, collaboration, and organizational skills. - Ability to work JAPAC day shifts, with weekend rotation. Good-to-Have - Experience with Oracle Support tools (e.g., MOS, SR management). - Experience working in multicultural, global teams. - Additional language skills.

  • Sr. Manager Facility Services

    3 days ago

    Vadodara, India Yash Facility Service Full time

    Job Description Company Description Yash Facility Service provides top-quality commercial cleaning services to businesses in and around Ahmedabad. Focused on maintaining a clean and healthy workplace, we offer customized cleaning solutions using advanced techniques and eco-friendly practices. Our services include deep cleaning, pressure washing, waste...

  • Service Manager

    4 days ago

    Bengaluru, Kakinada, India Straategic Hrd Consultancy Service Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer relationship/Field Service Management Manage Service Team Pool Utilization, Scheduling, Skill development etcCustomer Complaint/Warrant ManagementService Agreement Closure/ExecutionEnable Leads for After sales supportAfter Sales Revenue Required Candidate profile10+ years' exp in B2B OEM into Consumer Food-Chocolate, Biscuit & Wafer etcManage 10+...

  • Sr Operations Manager

    17 hours ago

    Ahmedabad, India RARE Hospitality & Service Pvt Ltd Full time

    Job Description Company Description RARE Hospitality & Services Pvt Ltd is a comprehensive facility management company with over 30 years of expertise. As the Integrated Facility Management (IFM) arm of the billion-dollar SIS Group Enterprise, we provide end-to-end solutions with a strong presence across India. Our services span various sectors including...

  • Service Manager

    1 week ago

    Bengaluru, India Publicis Sapient Full time

    Job Description Job Description We are looking for a seasoned Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams for Publicis Sapient s IT Operation Services offered to various clients. You would have had proven success in...

  • Relationship Manager

    2 weeks ago

    Chennai, India Abakkus Asset Manager Private Limited Full time

    Job Description Company Description Abakkus Asset Manager Private Limited, founded in 2018 by Mr. Sunil Singhania, is a premier alpha-focused asset management firm specializing in Indian equities. The company's name is inspired by the ancient computing instrument, the abacus, reflecting its innovative and strategic approach. Abakkus operates through Category...

  • IT Service Manager

    3 weeks ago

    Bengaluru, India NTT DATA North America Full time

    Job Description Req ID: 340527 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Service Manager to join our team in Bangalore, Karntaka (IN-KA), India (IN). Role: IT Service...

  • Service Delivery Manager/Service Manager

    3 days ago

    India 3Columns Full time

    Company Profile: 3Columns is a specialist cybersecurity firm delivering a wide range of services from Security Assurance, Security Governance, Professional services and Managed Services. Solutions include Managed Security Services, Offensive Security Services, Cyber Security Consulting, and professional services to assist customer deploy all the required...

  • Service Management Principal

    17 hours ago

    Bengaluru, India Kantar Full time

    Job Description We're the world's leading data, insights, and consulting company we shape the brands of tomorrow by better understanding people everywhere. Our Functions teams are right at the centre of our business, making sure we can always get better, every day. Supporting the business with things like Marketing, Human Resources, Finance, Legal and...

  • Manager Of Client Accounting

    1 week ago

    India Corporation Service Company Full time

    Job Category Client Services Role Manager of Client Accounting Location Bangalore Schedule As per Jurisdiction Working Model Hybrid Intro Join our leadership team at CSC where innovation collaboration and continuous improvement shape everything we do We are committed to creating a high-performing environment that empowers individuals and teams to drive...

  • Managed Services Manager

    2 weeks ago

    India SourceFuse Technologies Full time

    SourceFuse Technologies hiring Managed Services Manager with 10-12 years of experience. The SourceFuse Managed Services practice works with customers to ensure their business-critical applications and cloud environments are secure, available, and cost-optimized 24x7. Our clients range from mid-market enterprises to large global organizations across various...