Delivery Director

Job Description We are seeking a Technically savvy Delivery Director for the Media and Telecom Business unit to lead global delivery teams for our Enterprise customers. This role needs strong technical competency and a passion to lead Engineering teams from the front to create customer delight. Key Responsibilities - Delivery & Thought Leadership: - Lead large programs across Digital product development, and Digital Transformation successfully. - Lead the design and execution of technical and business strategies for large-scale, complex projects. - Build trusted advisor relationships with operational and strategic client stakeholders (CxOs, VPs). - Partner with various internal teams -client partner organisation, BD, practices to create organisation success - Drive ideal business outcomes exceeding customer satisfaction, meeting revenue targets while maintaining margin targets. - Stay ahead of industry and technology trends and influence clients help them adopt to achieve their business goals - Handling Pursuits: - Lead pursuits and technical discovery sessions in order to gather business requirements, understand the scope of work and come up with estimations - Work on RFP's, Demos, POC's with the team of experts and present it to client stakeholders as part of pre-sales - Team Leadership: - Grow, mentor, and develop a global, distributed delivery team to meet evolving client and business needs. - Foster a collaborative and high-performing team culture. - Drive talent acquisition, retention, and development aligned with client and business requirements. - Continuous Process Improvement: - Proactively monitor, document, and resolve portfolio, program and project risks and issues while escalating as needed. - Define, enable, and continuously improve processes to ensure seamless collaboration across delivery teams. - Propose and implement new processes to address inefficiencies, align with industry best practices, and enhance operational performance. - Bring in GenAI enabled productivity improvements and AI-enabled solutions proactively. Qualifications And Experience - Education: - Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field. - Requirements: - 15+ years of experience leading Engineering teams in a services organization. - 10+ years of experience in leading technology teams in Media and Telco vertical - Led Digital Transformation engagements and handled end-to-end delivery not limited to MarTech (AJO / Marketo/ SFMC, AEP, Analytics), CRM (Salesforce/Dynamics), CMS (AEM). Experience in handling AEM and AEM cloud migration delivery projects is mandatory - Experience in full-cycle software delivery as a developer in CRM, MarTech , CMS and other technologies including React, Node , Python - Experience with building Agentic AI applications using LLMs, RAG,AI orchestration frameworks using LangChain, LangGraph , n8n, CrewAI etc and productivity improvements using AI tools like Cursor, Copilot etc - Breadth and Depth of technology experience and the ability to quickly understand new technologies - Experience and Expertise on solution architecture, microservices applications, and building applications on the cloud (AWS, Azure, GCP) - Expertise on DevOps practices and release processes - Proven ability to design and lead technical solutions and architecture. - Experience managing global teams - with a proven ability to work effectively across remote teams in different geographic locations - Excellent communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships - Excellent listener with a passion for solving problems - Expertise in estimating, planning, and staffing work for transformative multi-year programs - Ability to work under deadlines and manage multiple priorities