Service Advisor

3 weeks ago

Kollam KL IN panachamoottil Full time

Job Title Service Advisor Department Service Location Bharanikavu Reports To Service Manager Job Summary The Service Advisor serves as the primary point of contact between customers and the service department They are responsible for understanding customer concerns preparing job cards coordinating with technicians and ensuring timely and satisfactory completion of service jobs while maintaining a high level of customer satisfaction Key Responsibilities 1 Customer Interaction Job Card Preparation Greet customers and understand their service requirements or complaints Prepare job cards accurately with detailed information on the requested service estimated cost and delivery time Explain service details estimated charges and obtain customer approval before proceeding 2 Coordination Follow-up Coordinate with service technicians to ensure smooth workflow and timely completion of jobs Monitor job progress and update customers about service status and any additional work required Ensure vehicles are cleaned inspected and ready for delivery on time 3 Quality Customer Satisfaction Conduct a final quality check before vehicle delivery Explain the work done and charges to the customer at the time of delivery Handle customer feedback complaints and ensure issues are resolved promptly 4 Documentation Reporting Maintain accurate service records and update the system with job card and billing details Prepare daily reports on service jobs delivery and customer feedback 5 Upselling Promotions Promote periodic maintenance accessories AMC plans and value-added services Support the service department in achieving revenue and customer satisfaction targets Qualifications Skills Diploma Degree in Automobile or Mechanical Engineering preferred Minimum 1-3 years of experience in a two-wheeler or automobile dealership Good communication and customer-handling skills Basic knowledge of vehicle systems and maintenance procedures Proficiency in MS Office and HIRISE software Job Types Full-time Permanent Pay 15 000 00 - 20 000 00 per month Benefits Provident Fund Work Location In person

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