Customer Relation Management, Facility

7 days ago

Mumbai Maharashtra, India DC Consultants Full time

Job Summary We are seeking a highly motivated and experienced professional to oversee Customer Relationship Management CRM Facility Management and Hospitality Services within a construction or real estate development environment This role is pivotal in ensuring high client satisfaction seamless operation of facility services and exceptional hospitality standards during and post-project delivery Key Responsibilities Customer Relationship Management CRM Act as the primary point of contact between clients and the project team throughout the construction lifecycle Build and maintain strong long-lasting customer relationships Address client inquiries concerns and feedback promptly and professionally Coordinate client walkthroughs handovers and after-sales services Monitor and enhance customer satisfaction through regular follow-ups and service assessments Maintain CRM systems and ensure data integrity for all client records Facility Management Oversee the maintenance and upkeep of project sites and completed facilities common areas showrooms sample flats etc Coordinate with vendors service providers and contractors to ensure timely and quality service delivery Ensure compliance with health safety and environmental regulations Monitor facility budgets utilities and operational expenses Implement preventive and corrective maintenance schedules Hospitality Management Manage on-site hospitality services including front desk reception guest handling and event support Organize and oversee hospitality arrangements for client visits site tours and project launches Ensure high-quality customer service standards are maintained by all front-facing personnel Train and supervise hospitality staff to deliver a premium customer experience Collaborate with marketing and sales for hosting promotional or engagement events Required Skills and Qualifications Bachelor s degree in Hospitality Management Business Administration Facility Management or related field 10 years of experience in customer service hospitality or facility management preferably within the construction or real estate sector Strong interpersonal and communication skills Proficiency in CRM and facility management software Ability to manage multiple tasks and work in a fast-paced environment Problem-solving mindset with attention to detail Professional appearance and client-oriented attitude Preferred Qualifications Prior experience in luxury real estate or high-end construction projects Certification in Facilities Management e g IFMA FMP PMP Knowledge of local building and safety codes

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