Customer Success Manager

4 weeks ago


Hyderabad India Trundl, Inc Full time

Job Description

Customer Success Manager (Sales) - Software Solutions

Location: Hyderabad, India (Remote/Hybrid)

Experience: 8-12 years | Industry: Software / SaaS / IT Solutions

About the Role

We are looking for a Customer Success Manager (Sales) to drive enterprise software solution sales in India. The role will focus initially on Atlassian solutions (Jira, Confluence, Jira Service Management, etc.) while offering the opportunity to expand into additional technologies and services as our portfolio grows. You will own revenue targets, drive the full sales cycle, and build lasting relationships with senior stakeholders. The role combines new customer acquisition with account growth and renewals.

Responsibilities

- Own the full sales cycle: prospecting, qualification, negotiation, and closure.
- Achieve and exceed quarterly and annual revenue targets.
- Build strong relationships with CXOs, IT leaders, and procurement teams.
- Manage enterprise accounts to ensure renewals and identify opportunities for expansion across Atlassian and other solutions.
- Collaborate with partners, pre-sales, and delivery teams to win and grow deals.
- Track market trends and customer needs to refine go-to-market strategy.

What We're Looking For

- 8-12 years of software/SaaS/IT solutions sales experience in India.
- Proven track record of exceeding quotas in enterprise sales.
- Strong understanding of procurement and RFx processes.
- Experience with BFSI, IT/ITeS, Manufacturing, or Public Sector customers.
- Familiarity with Atlassian products is preferred; exposure to other SaaS or collaboration/DevOps tools is an advantage.
- Excellent communication, negotiation, and relationship-building skills.

Why Join Us

- Opportunity to sell leading enterprise solutions, starting with Atlassian and expanding into other technologies.
- Access to enterprise accounts, partner ecosystems, and global best practices.



  • Hyderabad, India Phenom People Full time

    Job Description Job Requirements Phenom Intro: Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is...


  • Hyderabad, India Excelra Full time

    Job Description Job Summary We are seeking an experienced R&D Informatics / R&D IT expert with a deep understanding of life sciences AND software engineering, and a highly innovative mindset to join our dynamic and fast-growing team. The successful candidate will be part of the cross-functional Customer Solutioning team and will play a critical role in...


  • India BrightEdge Full time

    Job Description About BrightEdge BrightEdge is the global leader in AI-powered SEO and content performance marketing, helping enterprises transform online visibility into measurable business impact. As the gold standard in SEO data, our platform unifies deep technical analysis, research, recommendations, scaled reporting, and automationpowering success for...


  • India SponsorCloud Full time

    Job Description Location: Remote Working Hours: 6:30 PM 3:30 AM IST (flexible to cover CST & EST time zones) About the Role: We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with...


  • Chennai, India Avow Solutions Inc Full time

    Job Description Job Title: Customer Success Manager About the Role We are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to...


  • India Revinate Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate's Direct Booking Platform helps capture, convert and retain guests...


  • India Woliba Full time

    Why Join Woliba At Woliba we re redefining the way organizations approach People Operations and employee wellbeing Our all-in-one SaaS platform brings together HR engagement and wellness tools into a single modular solution that empowers companies to create thriving workplace cultures When you join Woliba you re not just joining a tech company you re joining...


  • Hyderabad, Telangana, India insightsoftware Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionThe Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both...


  • Hyderabad, Telangana, India Innovya Technologies Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Core ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to...


  • Hyderabad, Telangana, India ORBCOMM Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Join Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...