Senior ServiceNow Developer(CSM)

4 weeks ago

Hyderabad, India Phenom Full time

Job Description

Job description

What You'll Do:

- Collaborate closely with business stakeholders within the Customer Success team to understand their needs and translate them into technical requirements for CSM applications.
- Design, develop, configure, and implement ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Knowledge Management modules.
- Automate workflows and processes to improve efficiency and enhance the customer support experience.
- Develop and maintain custom functionalities within the CSM platform using ServiceNow scripting languages (JavaScript, GlideScript) and APIs.
- Integrate ServiceNow CSM with external systems to ensure seamless data flow and create a unified support experience.
- Write clear and concise technical documentation for ongoing maintenance and knowledge transfer.
- Stay current on the latest ServiceNow CSM features, best practices, and module enhancements.
- Troubleshoot and resolve complex issues related to ServiceNow CSM functionalities.
- Leverage strong ServiceNow senior development experienceto deliver robust, scalable solutions.
- Quickly learn and adapt to new ServiceNow modulessuch as CSM, and implement them as required by the business needs.
- Demonstrateexpertise in API integrationsto connect ServiceNow with various third-party systems, ensuring data consistency and process optimization.
- Exhibitproficiency in scriptingto automate processes, improve user experience, and enhance platform functionality.

What You've Done:

- Proven experience as a ServiceNow Senior Developer, with extensive hands-on experience in CSM and related modules.
- Strong API integration skills, with the ability to integrate ServiceNow with external applications and services.
- In-depth knowledge of ServiceNow platform scripting (JavaScript, GlideScript) and configuration.
- Solid understanding of ITIL processes and their application within ServiceNow.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication skills, capable of working closely with both technical and non-technical stakeholders.

Note:

- Even if you have strong ITSM experience and are not yet fully familiar with CSM, we encourage you to apply The ideal candidate will have a passion for learning and growing within the ServiceNow CSM ecosystem.

Benefits:

We want you to be your best self and to pursue your passions

- Benefits/programs to support holistic employee health
- Flexible hours and working schedules
- Growing organization with career pathing and development opportunities
- Tons of perks and extras in every location for all Phenoms

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