Senior Associate Analyst

ANSR is hiring for one of its clients. About American Airlines: To Care for People on Life's Journey®. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries. American Airlines is transforming the way it delivers technology to its customers and team members worldwide. American’s Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience. TBD–/SR ASSOCIATE ANALYST, IT PLATFORM INTRO: Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard WHY YOU’LL LOVE THIS JOB: - As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. - The Platform Domain refers to the area within Information Technology that focuses on providing and managing the foundational systems, services, and frameworks necessary for developing, deploying, and operating software applications and services. This domain encompasses activities related to setting up and maintaining the underlying infrastructure that supports various IT functions. WHAT YOU’LL DO: We are seeking a detail-oriented and proactive IT Platforms Analyst to join our dynamic IT team. The ideal candidate will analyze, evaluate, and support our IT platforms to enhance system performance, ensure reliability, and meet the organization’s technological needs. You will work closely with cross-functional teams to gather requirements, troubleshoot issues, and implement solutions that align with business objectives. Key Responsibilities: - Platform Support: Assist in assessing existing IT platforms to identify areas for improvement and optimization. Help recommend solutions based on business needs and cost considerations. - Requirements Gathering: Support collaboration with stakeholders to gather business requirements and assist in translating them into basic technical specifications. - Performance Monitoring: Help monitor system performance and user feedback, analyzing data to provide insights and support for improvements. - Troubleshooting: Assist in diagnosing and resolving platform-related issues, collaborating with team members to implement corrective actions. - User Support: Provide basic technical support and training for end-users to help them effectively use platform applications. - Documentation: Maintain documentation for system configurations and procedures to support knowledge sharing within the team. - Project Support: Assist in the planning and execution of platform-related projects, helping ensure timelines are met. - Integration Support: Work with IT and other departments to support the integration of SaaS solutions with existing systems and workflows. - Continual Improvement: Identify opportunities for minor process improvements related to platform usage and management. - Training Support: Help develop training materials and participate in sessions to enhance end-user platform utilization. - Compliance Awareness: Assist in ensuring platforms comply with organizational policies and industry regulations, focusing on data security and privacy. ALL YOU’LL NEED FOR SUCCESS: Minimum Qualifications: - Education: Bachelor’s degree in Information Technology, Computer Science, or a related field preferred. - Experience: 1+ years of experience in IT analysis or support, with some familiarity with relevant platforms. - Technical Skills: Basic proficiency in data analysis tools and an understanding of cloud platforms (e.G., AWS, Azure). Familiarity with specific platform support is a plus. - Analytical Skills: Strong problem-solving skills and attention to detail, with the ability to analyze data sets. - Communication Skills: Good verbal and written communication skills, with the ability to convey technical information to non-technical audiences. - Scripting Knowledge: Basic understanding of scripting languages (e.G., Python, PowerShell) for automation. - API Understanding: Basic knowledge of RESTful APIs and web services for integrating applications. - Monitoring Tools Exposure: Familiarity with performance monitoring tools (e.G., Nagios, Grafana) is a plus. - Team Player: Ability to work collaboratively in a fast-paced environment, managing multiple tasks and projects. Preferred Qualifications: - Radio frequency / Radio Frequency Engineering, Server admin / Server monitoring - Experience with Platforms: Exposure to specific IT platforms relevant to the organization (e.G., ERP, CRM). - IT Service Management Awareness: Basic understanding of IT service management frameworks (e.G., ITIL) and agile methodologies. - Understanding of DevOps: Basic knowledge of DevOps practices and tools is a plus. - Relevant Certifications: Any certifications in relevant technologies or methodologies (e.G., Agile, AWS basics) are a plus. - Support for Service Management: Assist in managing IT service platforms, ensuring smooth operation. Skills, Licenses, and Certifications: - NONE LANGUAGE / COMMUNICATION SKILLS: - Ability to effectively communicate both verbally and written with all levels within the organization - Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully. FEEL FREE TO BE YOURSELF AT AMERICAN: Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. COMPETENCIES: - Caring - Collaboration - Development - Future - Results