15h Left: Data Science Gen Ai Architect

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Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner enabling users to access needed information and utilize technology resources effectively - Improve productivity at ServiceDesk by focusing on reducing incidents use self-heal and self-help techniques to reduce call flow at SD - Communicate effectively with customers and stakeholders to assess support needs assist in the identification of technology needs and respond to customer service concerns - Train and guide support specialists to effectively utilize help desk problem-management process the identification prioritization escalation and resolution of end user help requests to ensure quick and accurate responses to all end users while emphasizing a customer-focused attitude - Establish and monitor service level targets benchmarks and measure performance against those benchmarks Establish and monitor Compliance level across the region - Patch AV and security standards - Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel - Develop and maintain comprehensive documentation including operations guidelines and procedures inventory checklists deployment guides budget information training guides and support materials - Measure and report on unit performance via metrics and indicators of service level activity and customer satisfaction Provide regular helpdesk performance and utilization reports to leadership - Manage the inventory support and maintenance of the region location s end user technology assets including but not limited to desktop and notebook computers mobile devices smart phones tablets etc printers and software - Facilitate equipment services and software purchases and implementation and manage inventory and licensing reconciliations Conduct research and make recommendations on hardware and software products services protocols and standards SECONDARY DUTIES RESPONSIBILITIES - Recommend changes or enhancements in available information technology or equipment as prompted by feedback via the user support function - Engage in ongoing research of emerging trends and new technologies which may benefit the corporation s goal of strategically implementing technology to enhance business performance and specifically support the support services function - Participate in the planning policy and decision making discussions involving information management projects - Provide occasional technical support and best practice advice for offsite Corporation events - Research and implement special projects and other duties as assigned NATURE OF WORK CONTACTS - Works closely with staff and management from other units and divisions - Regular interactions with GNOC such as network administrators and server admi - Periodic correspondence and interaction with vendors Management staff Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving Decision Making Effective communication Mandatory Skills Technology Alight IT Experience 8-10 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Apply now Start Please wait Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Join Us Explore open roles that match your interests and skills If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity 2025 Wipro Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another