Apply Now: Manager-oss Operations Specialist

Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking a dynamic and proactive individual to support and drive digital initiatives for managing multi-domain and multi-vendor OSS platforms This role requires a detailed understanding of modern OSS applications architecture and support environments coupled with knowledge of DevOps practices Agile methodology and the ITIL framework What you will do Ensure high availability of all in-scope applications at all times Enable customers through automation and self-service capabilities Take end-to-end accountability for incident resolution related to application faults and alerts Manage vendor coordination and access to the production environment for troubleshooting debugging and incident resolution Interact with multiple teams over planned and unplanned changes to support application growth and maintenance Work with network teams to improve APIs between OSS applications and their platforms Perform device and network provisioning in respective tools Coordinate UAT and production deployment for application and OS version upgrades Provide initial user support and training on the use of in-scope applications Support planning for growth major application upgrades bug fixing license management and new functionality enablement Simplify requirement gathering and communication with users to speed up change incident and problem management processes Manage UAM KPI Dashboard monitoring alerting requirement gathering development deployment and maintenance Produce reports on value-add provided along with standard operational KPIs Who you are You have over 7 years of experience in the Telecom OSS domain You have experience with customisation configuration on Software Defined Network Controllers and Network planning and provisioning applications You have experience with Unix Linux systems and knowledge of coding and scripting languages including PHP Python Perl Shell and API development You have a basic understanding of DevOps practices and experience with Kubernetes Git Jenkins Ansible ELK and Icinga Nagios You have a basic understanding of networking protocols like SNMP ICMP and netconf and different network architectures like WAN SD-WAN and MPLS You are flexible and open to working on multiple assignments and 24 7 rotating shifts You have good communication skills Not a perfect fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What s in it for you Opportunity to work closely with managers to access task priorities and efficiently handle project timelines Proactive discussions on growth opportunities experiences training and skill enhancement Empowerment to make decisions that drive business What skills you will learn Advanced OSS applications and architecture DevOps practices and Agile methodology ITIL framework Automation and self-service capabilities VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Join us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can be truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected You can also chat with our employees to learn more about our projects Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey