(Apply Now) Manager Process Improvement Specialist Pune

About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more Job Role Related Content Role specific Manager - Process Improvement Specialist Primary Skills - Certified Trained- Lean Six Sigma Black Belt Advanced Business Analysis Key Responsibilities Secondary Skills - Excellent verbal written communications skills and exposure to change Management Role Purpose - Develop and enhance Business Excellence capabilities within the Finance Shared Services Center through the application of Lean Six Sigma and Continuous Improvement methodologies Lead Continuous Improvement Programs aimed at reducing delivery costs Implement Continuous Improvement Programs focused on delivering value and benefits to customers according to set targets Provide training and coaching on various Lean and Six Sigma tools and techniques to team members Facilitate process improvement workshops across different organizational levels Gather and trace requirements to ensure alignment with business objectives Establish and manage Knowledge Management Practices and Processes for finance-related activities Provide consulting services to business partners on an as-needed basis Key Accountabilities - - Ongoing improvement in Telecom Enterprise and Finance domains - Collaborate with stakeholders and service leads to support a continuous improvement culture - Assist and contribute to the Operational Excellence Operating Model - Identify select implement and complete business improvement projects related to effectiveness efficiency KPIs or other areas identified during management reviews - Collect and coordinate data collection perform trend analysis of business and operations data identify root causes and manage continual improvement projects - Promote idea generation share best practices across service lines and conduct training sessions on continual improvement - Participate in designing and updating improvement methodologies - Work with corporate teams to align with group continual improvement frameworks VOIS Equal Opportunity Employer Commitment India VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 10 Best Workplaces for Millennials Equity and Inclusion Top 50 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey