
Application Support Analyst
4 weeks ago
Location: Noida Headquarters
Type: Full-time | Remote
Industry: AI Product Company (via Ishwa Consulting)
About the Role
We are hiring Application Support Analysts (multiple positions) for a fast-growing AI product company. This is a tech-functional role, ideal for professionals who enjoy troubleshooting, working with APIs, and keeping systems stable.
Key Responsibilities
- Monitor and support live web applications and backend systems
- Respond to technical issues from users and internal teams
- Investigate bugs using API tools and system logs
- Document issues, fixes, and known resolutions
- Coordinate with developers and QA for escalations
- Conduct data validations and basic API testing
What We're Looking For
- 2–6 years of experience in application or technical support
- Strong skills with tools like Postman, SQL, and JIRA
- Good understanding of web applications and backend interactions
- Clear communication and structured problem-solving approach
Good to Have
- Basic scripting knowledge (Python or Shell)
- Familiarity with cloud environments and system monitoring
If you're looking to build your career supporting real products with real users, this is the right space.
#ApplicationSupport #TechSupport #RemoteJobs #Hiring #IshwaConsulting #ProductSupport #APIs #SupportEngineer #IndiaJobs #SoftwareSupport
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