Senior Survey Manager

Job Description

As a Senior Survey Manager in the Survey Management Service Team, you will play a key role in the delivery of research projects, as the linchpin between the client facing teams and the operational teams, ensuring surveys run smoothly throughout the project lifecycle.

What will I be delivering

As part of this role you will:

- Attend the kick-off calls with Researchers to go through project details (once signed off by the client)
- You will be the interface between Operations and Client Services - project managing the complete lifecycle of the project
- Scripting basic-medium complexity surveys in our in-house software
- Liaise with the scripting department for support with more complex surveys
- Be responsible for logging and updating milestones through our Ops Request tool
- Liaise with the Operations team for populating / updating chart decks for trackers
- Format tables and check Crunch Links to be sent to clients
- Liaise with the Quality Team to provide feedback to Researchers
- Training and supporting the more junior members of the team
- Helping to test and shape the workflows and processes that will feed in to this new team

What's in it for me

This is an opportunity to be part of a brand-new team at YouGov, which will further improve the efficiency and profitability of our research projects, whilst maintaining high quality standards. You will be involved in every stage of the project lifecycle and workflow, so will get exposure to many different departments at YouGov.

Qualifications

What do I need to bring with me

- Highly organised
- As you will be involved in every part of the project lifecycle, it is vital that you can multi-task
- Communications skills - you will be responsible for project managing key parts of the research lifecycle. You will therefore be communicating and interacting with many areas of the business (your internal clients)

Demonstrated knowledge and experience

- 3+ years of project management experience
- 3+ years of experience in working with quantitative research surveys

Technical skills and qualifications

- Must be a confident user of the Microsoft Suite
- Fluent spoken and written English

Additional information

- Role can be based in Bangalore or Mumbai
- Monday - Friday (3:30AM - 12:30 PM)

Company Description and Culture

- YouGov is a global online research company, offering insight into what the world thinks.
- We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we're trusted by the world's biggest brands to get it right, making us the most quoted market research source in the world.

Why join YouGov

- Join our global team to help us achieve our social mission: to make millions of people's opinions heard for the benefit of our local, national, and international communities.
- Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.

Life at YouGov

- We are driven by a set of shared values.
- We are fast, fearless, and innovative.
- We work diligently to get it right.
- We are guided by accuracy, ethics, and proven methodologies.
- We respect and trust each other, bringing these values into everything that we do.
- We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing.
- We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.

Equal Opportunity Employer

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