Process Enablement Partner

Job Description Dr. Reddy's Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can't Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity to strengthen our core further (the next steps) and to build the future (the new bets). The Next and the New is how we aim to continue to be the partner of choice purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy's maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. Job Description Job Summary: Ensure smooth and timely execution of recurring business processes by coordinating process milestones, resolving user queries, delivering engagement sessions, and driving closure across participating stakeholders. This role blends operational precision, platform support, and proactive stakeholder management for high-impact, cycle-based programs. Key Responsibilities: - Coordinate and Deliver Enablement Sessions Conduct calendar-aligned walkthroughs or training events to guide stakeholders through process steps, system navigation, and policy compliance for each stage of the cycle. - Drive Awareness Through Micro-Engagements Create and deliver bite-sized communication assetsemails, nudges, FAQsto reinforce what needs to be done, when, and how. - Resolve Platform or Process Queries Serve as the first line of support for user issues or clarification needs, aiming for resolution within defined service timelines. - Track Milestones & Ensure Completion Monitor all phases of the cycle, flag delays, and follow up with accountable process owners to drive on-time closure of critical tasks. - Maintain Reports & Dashboards Ensure trackers are kept up-to-date and surface key insights, delays, or risks in stakeholder reports. - Support Low-Complexity Troubleshooting Collaborate with tech teams or vendors to triage issues, especially when there are system changes or process updates. - Capture User Feedback to Improve Resources Identify recurring questions, update guides or knowledge bases accordingly, and partner with owners to optimize self-serve material. - Participate in System or Process Testing Provide support in UAT, enhancements roll-out, or pilot testing during redesign or tech upgrades. Qualifications Educational qualification: An MBA in Human Resources from a premier institute Minimum work experience: 3-6 years of work experience of managing any cyclic HR processes Skills & attributes: Technical Skills - High level of proficiency in MS Excel and PowerPoint is expected. Knowledge of Analytical tools, Power Apps would be an advantage - Experience in collaborating with business leaders and driving strategic talent initiatives. Behavioural skills - Strong communicator, highly energetic with ability to influence diverse stakeholders. - Proven consultative approach and project management skills. - High level of proficiency in networking & connecting internally and externally. - Capable of designing and implementing HR solutions tailored to meet business needs - Ability to deal with ambiguity and act even without complete direction. - Detail-orientation - Continuous improvement mindset - curious, proactive, and driven to evolve the user experience Additional Information About the Department Human Resources The Human Resources department at Dr. Reddy's Laboratories is the organizational heartbeat, dedicated to fostering a positive and inclusive work environment for their 24,000+ employees. As a well-executed Human Resources (HR) team, we foster a positive and productive workplace. Effective HR practices are involved in recruiting and retaining top talent, providing comprehensive employee development programs, and ensuring fair and transparent policies. The robust HR department at Dr. Reddys is cultivating a culture of open communication, employee engagement, and diversity and inclusion. Moreover, it plays a crucial role in conflict resolution, fostering a healthy work environment and aligns organizational goals with the well-being and professional growth of its employees, contributing significantly to overall company success. Benefits Offered At Dr. Reddy's we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy's are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy's why they come to work every day and they'll say, because Good Health Can't Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we're always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#/