Business Administration Capability Lead, RA Platform Operations
3 weeks ago
Major accountabilities:
Team Leadership:
- Lead a team to ensure alignment with organizational goals and business priorities related to Business Administration activities (i.e. Governance, User Account Management, and Content/Data security), and support the strategic vision for Platform Operations from a Capability level; fostera culture of excellence and continuous improvement
- Act as a Change Lead and implement change management strategies to ensure smooth adoption of technology initiatives, at the Capability level
Stakeholder Engagement:
- Represent the Capability in digital governance boards and leadership meetings across the organization
- Represent the Capability in digital networks, externally (e.g. across Industries) as needed
- Communicate effectively to ensure understanding and support for new technology initiatives
- Support continuous expansion of knowledge and foster the adoption of a digital mindset within Regulatory Affairs
Collaboration and Partnerships:
- Build and maintain collaborative and productive partnerships within the Capability and the Platform, and with relevant stakeholders to achieve business priorities.
- Overseevendors at the capability level, across product(s), in collaboration with IT and the External Partnerships Teams
Quality and Compliance:
- Ensure on-time, compliant, quality delivery of Business Administration activities for the assigned Capability/Product(s), aligned with the NVS Quality Manual
- Ensure adherence to Security and Compliance policies and procedures within the scope of the Capability and prepare for audit readiness and inspection requirements(incl. Related mitigations or actions triggered by audits & inspections).
Business Administration activities:
- Develop and manage resource plans for Business Administration activities, ensuring efficient allocation of resources to support business priorities
- Ensure access control, security management, and continuous operation and availability of technology products.
- Act as the first-level support for business administration issues and ensure a harmonized approach across all technology products.
- Collaborate closely with IT to ensure optimal systems performance and availability, assisting in the identification and troubleshooting of any issues that may arise
- Ensure Business Administration Capability is fit for purpose (incl. related processes such as SOPs, WIs, Best Practices, etc.) and achieves the desired business value and impact
- Develop and implement business administration strategies and frameworks/standards to ensure compliance for the management of technology operations, focusing on efficiency and effectiveness including but not limited to: Governance Framework, Compliance & Regulatory Documentation, Risk Management Plan, User Account Management Procedures, Access Control Policies, Audit and Review Reports, Data Security Plan, etc. - as needed/relevant
Project and Program Support:
- Provide support/resources for key projects and programs impacting the Capability and/or underlying Service(s)/Product(s), ensuring timely delivery of high-quality milestones in alignment with business requirements
Demand Management:
- Effectively manage demand(s) for technology services and operational support related to business administration activities, arising from various functions withing Regulatory Affairs
- Monitor service delivery performance and backlog
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