It Helpdesk Support Asst Mgr, Giftcity, Gandhinagar

4 days ago

Gandhinagar Gujarat, India Talent Leads Consultants Full time

Job Title Designation IT Helpdesk Support Executive Department Information Technology Experience 2 3 Years of work experience Banking environment preferred Required Qualification Diploma in Engineering Any Graduation Degree Preferred Qualification Diploma in Engineering Any Graduation Degree Skill Knowledge Trainings Basic troubleshooting skills in Windows server and Client operating systems Ability to understand precise problem definition over phone and providing requisite technical support Should have expertise to provide first level support for LAN WAN networks Should have hands on experience on IBM WebSphere MQ Series MQ Server Client Should have hands on experience on SWIFT SFMS NGRTGS E-KUBER applications Core Competencies Excellent communication skills Self-motivated Self starter Ability to quickly adapt to new technologies Ability to thrive on challenges pressure Functional Competencies Prompt action on reported issues Problem Analysis skills Effective Co-ordination with support teams vendors Effective planning for scheduled activities like BCP Application Upgrade Migration etc Proficiency in Email and Telephonic communication Application Testing Skills Job Purpose Helpdesk Technical support for Trading Settlement Applications and Third Party Applications viz SWIFT SFMS NGRTGS E-KUBER applications etc Area of Operations Key Responsibility Technical support to Member Banks over telephone Email Providing technical support to Members of trading and settlement applications The technical support on daily basis includes new application installation application upgrade certificate update member end BCP Drill troubleshooting etc The support to be provided through channels such as telephone email remote connection etc Providing first level of support for any Network connectivity related issues for applications Performing IT related testing of new Trading application releases in Test Environment before releasing it to Members Support to members for New Application Launch Revamp of Applications New Releases Upgrade Login testing Coordination with internal teams SPOCs vendors etc for problem resolution and escalation of unresolved Member Calls to higher level Visiting Member locations for IT health checkupapplication related problems troubleshooting on need basis Visiting premises of the new member applicants to ensure adequacy of IT System and prerequisites for Go-Live of the application Support to be provided to all members when performs its BCP Drill Also support to be provided from alternate locations As part of member contingency support setting up of Application Terminals at premises incase member is coming to premises for operations due to some issue at their end Administration of Third Party Applications Maintenance and Administration of Third Party Applications viz SWIFT SFMS NGRTGS eKUBER etc The technical support includes new application installation patch upgrade certificate update troubleshooting support to internal Department users using these applications UAT Testing etc Co-ordination with respective application vendors raising support tickets for issues faced in the application

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