Field Service Engineer

7 days ago


Hyderabad, India Agilent Technologies Full time

Job Description Job description - Responsible for supporting LCMS customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. - Installs and optimizes hardware/software/network LCMS TQ, Qtof products and configurations at customer sites. - Diagnoses and resolves LCMS TQ, Qtof product performance problems. - Performs maintenance and repair services. - Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. - Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers business. - Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. - Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and RD to provide solutions to customers. - May have knowledge of third-party products. - May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. - May train other field engineers or customers. - May calibrate equipment on-site for large volume customers. - May qualify leads. - Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. - Requirements may include, but are not limited to: pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.



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