(15h Left) Production Support Manager

7 days ago


Mumbai, India SID Global Solutions Full time

Job Title: Lead – IT Operations/Support (Night Shift Lead-in Rotation) Location: Andheri, Mumbai Qualifications: Bachelor’s degree in computer science, Information Technology, or in related field. Experience: 6+ year of experience in handling financial critical system operation for Exchange, Clearing Corporation or banking industry Preferred Domains: Stock or Commodity Exchange / Broking Firms, IT enabled services / Banking / Financial / etc Responsibilities: - Manage and oversee production systems during night shifts, ensuring smooth operations and prompt response to incidents. - Execute End-of-Day (EOD) and Beginning-of-Day (BOD) job processes, ensuring timely and accurate completion. - Coordinate DC and DR failover activities, ensuring the availability and reliability of critical systems. - System patching activities, ensuring that all systems are up-to-date with the latest security and functionality updates. - Collaborate with different teams, including development, infrastructure, and support teams and business team, to address and resolve production issues efficiently. - Prepare and share comprehensive periodic status reports detailing the performance, incidents, and improvements made during the week. - Manage and administer Linux-based systems, ensuring optimal performance, security and availability. - Evaluation and performance optimisation of the system. - Collaboration with Software vendor and OEMs Preferred Skills - Experience with EOD/BOD job handling and managing DC, DR failover activities. - System patching processes and coordination with different teams. - Knowledge and hands-on experience in managing Linux systems. - Basic understanding of database systems (DB2) - Excellent communication and collaboration skills. - Ability to work independently and make critical decisions during the night shift. - Dedication towards duties and responsibilities and should take initiatives. - Team building and leadership



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