Manager - Social Media

Manager - Social Media Location Hyderabad Job Type Full-Time About us - At vSplash we are passionate about helping businesses shine online From websites to digital presence management we build scalable digital solutions that make a real difference As a trusted white-label digital media partner we support global agencies in serving 10 000 SMBs every month At our core we re a team of curious minds who love technology creativity and collaboration With us you ll be part of a culture where ideas matter learning never stops and innovation is part of everyday life Job brief We are looking for a results-driven Manager - Social Media to lead social media content and creative delivery for US-based small businesses You will manage a team of Social Media Specialists SMS and ensure that the social content resonates with US audiences while meeting quality standards The ideal candidate will have exceptional command of English writing and comprehension with a keen eye for detail A deep understanding of American English conversational styles cultural nuances and geography is a must Your leadership will help our clients engage customers strengthen their brand presence and achieve measurable outcomes in a competitive digital landscape What will you actually do You will Establish and maintain a robust quality assurance system to ensure each team member delivers high-quality content Continuously assess content quality including outputs from tools LLMs to ensure they meet US cultural and client standards Provide both general and targeted feedback to agents fostering continuous improvement Perform root cause analysis on quality issues and collaborate with the Operations Manager to implement preventive measures Handle partner and client interactions related to quality concerns and escalations Design and deliver training modules assessments and refresher sessions for new and existing team members Support hiring through pre-hiring assessments and interviews to ensure cultural linguistic fit Share insights and trends with leadership on quality parameters team member performance and audience resonance Collaborate closely with the Operations Manager to balance quality standards with SLA and delivery goals What mindset fits best Client- and partner-centric Quality-focused with a keen eye for detail Strong appreciation of US culture and conversational nuance Growth- and learning-oriented Accountability-driven Collaborative leadership style Key Skills Requirement - Excellent command of written English and comprehension Proficiency in American English conversational styles culture and geography Strong eye for detail and ability to coach teams on quality Strong communication leadership and problem-solving abilities Hands-on experience with tools like LLMs ChatGPT Gemini Canva and social media ad content platforms like Meta Business Suite Google Ads LinkedIn Ads or similar Qualification and Prior Experience - Degree in Marketing Communications Journalism Business or a related field postgraduate degree is an advantage 10 years of overall experience in Social Media Marketing covering posts and ads across platforms At least the last 3 years focused on managing posts and ads for US-based small businesses or agencies Experience across multiple industries is preferred ideally managing content and campaigns for 30-50 US businesses Ready to apply If this sounds like your kind of challenge we d love to hear from you Apply now and help us deliver social media content that connects with thousands of US businesses and their customers Powered by JazzHR