15h Left: Associate Consultant

3 weeks ago

Noida Uttar Pradesh, India HCLTech Full time

DesignationASSOCIATE CONSULTANTNo of Positions1Experience4 5-8 YearsSkill Primary Application Operations-Application Infrastructure-Application ServerQualificationB-Tech Posting for CMOD Content Manager OnDemand Administrator Installing and upgrading equipment Installing and maintaining Content Manager OnDemand programs and other software Defining and labeling storage volumes Monitoring the space used by the database and the space available on the system Monitoring the space used for disk storage and the space available on the system Monitoring the space used for archive storage and the space available on the system Scheduling jobs to maintain the database disk storage and archive storage Working with users to determine report indexing and retrieval requirements Defining migration policies and storage sets Defining Content Manager OnDemand system printers Defining reports to the system Defining Content Manager OnDemand groups and users Loading reports on the system or scheduling the jobs that load them Managing the backup and recovery process for the database and other areas that contain data critical to the operation of the system Monitoring server activity and tuning system parameters Solving server network and application problems Answering end-user questions Establishing security and audit policies set and maintain passwords and permissions use Content Manager OnDemand audit facilities to monitor application group and user activity develop document and maintain change control procedures to prevent unauthorized changes to the system Operating CMOD administrative console to Administrator Objetcs Using CMOD Console to define and maintain applications application groups folders cabinets storage sets holds system printers groups and users Using CMOD Console to process sample report data and create indexing parameters and logical views by visually marking up a sample of a report CMoD set of administrative commands to maintain the system CMoD commands for loading and unloading reports maintaining the database disk and archive storage and querying and retrieving documents CMoD administrative commands to run automatically on a regular schedule 1 To adhere to quality standards regulatory requirements and company policies 2 To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions Reopen Cases 3 To participate or contribute on EN business in creation of proposals to drive Service improvement plans 4 To independently resolve tickets esnure that the agreed SLA of ticket volume and time are met for the team 5 To provide support for on call escalations L3 level support and doing incident problem management 6 Work on value adding activities such Knowledge base update management Training freshers coaching analysts conducting interviews participation in hiring drives

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