Urgent Customer Support Executive

4 days ago

Yelahanka, India Zoko Full time

The Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You’ll work closely with our D2C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels. About Us At Zoko, we enable Shopify brands to turn WhatsApp into their #1 revenue channel. As a leading WhatsApp API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on WhatsApp. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes. Roles and Responsibilities - Provide chat-based support to B2B customers, ensuring timely and professional responses to queries. - Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary. - Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process. - Build strong customer relationships by understanding their needs and delivering tailored solutions. - Contribute to improving customer satisfaction scores by providing proactive and empathetic support. - Assist in identifying recurring issues and suggest process improvements to enhance support efficiency. - Stay updated on product features and updates to provide accurate and up-to-date assistance. What are we looking for - Experience: Minimum of 2 years of chat support experience, preferably in a B2B SaaS environment. - Communication Skills: Excellent written communication skills with the ability to manage multiple chat conversations simultaneously. - Customer Focus: Strong customer-first approach with a passion for delivering exceptional service and satisfaction. - Triage Skills: Ability to assess, prioritize, and escalate issues based on urgency and impact, ensuring timely resolution and minimizing disruptions for customers. - Tech Curiosity: Eagerness to understand the technical workings and features of the product, enabling you to guide customers confidently and provide actionable feedback to improve the product. - Team Collaboration: Ability to work seamlessly with cross-functional teams to address customer needs and drive improvements. - Adaptability: Quick learner who can stay updated on product features and adapt to a fast-paced environment. - Support Tool Experience: Familiarity with chat support tools like Freshdesk, Zendesk, Intercom, or similar platforms (a plus but not mandatory). How to apply: Round 1 is a short AI interview that helps us understand your experience and communication style. Based on your responses, we’ll shortlist candidates for the next stage. Take the interview by clicking here - https://beta.App.Goodfit.So/jobs/zoko/Support-Agent?id=Y3X8tv-u

  • ▷ [Urgent Search] Manager_ Finance Business Partner

    1 week ago

    Yelahanka, India Ally-eXecutive HR Full time

    Key Responsibilities: - Review of Contracts/ RFPs/ Pitches for commercial, financial and insurance clauses and advise better terms and highlight deviations from standards; - Vetting of costing and advise on right tax structures for cross boarder transactions; - Financial planning, budgeting, reporting; - Forecasting andtracking monthly bookings, billings &...

  • ▷ Urgent: Manager

    1 week ago

    Yelahanka, India Emmvee Group Full time

    Manager - Application and Process support. Immediate joiner(6 days work) Key Responsibilities. 1. Providing technical support to App/Process. 2. Managing the application support team. 3. Collaborating with development teams. 4. Developing and maintaining documentation. 5. Analysing and resolving application issues. 6. Monitoring application performance. 7....

  • Assistant Manager – Customer Support

    4 days ago

    Yelahanka, India Yulu Full time

    About Yulu Yulu is India’s leading shared micro-mobility platform, revolutionizing urban transportation through smart, sustainable, and electric-first mobility solutions. With a rapidly growing fleet of tech-enabled electric two-wheelers and a robust battery-swapping infrastructure, Yulu makes last-mile commutes not only efficient but also planet-friendly....

  • Executive - Customer Success

    4 days ago

    Yelahanka, India Probe42 Full time

    About Probe Probe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss accounts,...

  • Customer Support Executive

    2 weeks ago

    Yelahanka New Town, Bengaluru, Karnataka, India Zeblaze Solutions Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    We are looking for a dedicated Customer Support Executive to join our team, focused exclusively on handling outgoing calls. The ideal candidate will be responsible for reaching out to customers, addressing their queries, providing accurate information, and ensuring a positive customer experience. This role requires excellent communication skills, patience,...

  • [Urgent Search] Sr Executive Payroll

    1 week ago

    Yelahanka, India AVASO Technology Solutions Full time

    Job Title – Sr Executive Payroll Location - Bangalore Job Description: We seek an experienced, team member to join our team at AVASO. As a Sr Executive, you will oversee all aspects of Global payroll processing, ensuring accuracy, compliance and timely payments of employees at AVASO. You will also collaborate with various departments to gather and validate...

  • Manager, Technical Support- Sase

    4 days ago

    Yelahanka, India Palo Alto Networks Full time

    Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking...

  • L2 Desktop Support Engineer IN

    7 days ago

    Yelahanka, Karnataka, India Excis Compliance ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    WE'RE HIRING A L2 DESKTOP SUPPORT TECHNICIAN AT BANGALORE, INDIA Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment...

  • L1 Support

    4 days ago

    Yelahanka, India TECEZE Full time

    Job Role: L1 Support Location: Bangalore Experience : 2+ years Work mode: Onsite / Full Time Key Accountabilities - On-Site IT Services and Support Perform On-Site IT Services and Support: - Act as part of the on-site IT team, responsible for all IT support activities at, and assist with IT support for connected locations. - Execute assigned tickets, analyze...

  • Telesales Executive

    7 days ago

    Yelahanka, Karnataka, India Mister hair corporation Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAt Mister Hair Clinic, we specialize in advanced hair transplant and hair restoration solutions designed to restore your confidence and natural look. With state-of-the-art clinics in Bangalore, Chennai, and Salem, our team of highly trained hair surgeons and experts combines medical precision with aesthetic artistry to deliver natural,...