Apply Now IT Support L1

3 weeks ago


Pithampur, India Pes Hr Services Full time

Job Description We are seeking a motivated and skilled IT Support L1 to join our team in India. The ideal candidate will provide first-line technical support to our users, ensuring their IT issues are resolved efficiently and effectively. Responsibilities - Provide first-level technical support to end-users via phone, email, or chat. - Diagnose and troubleshoot hardware and software issues. - Install, configure, and maintain computer systems and peripherals. - Assist with network connectivity issues and ensure network security protocols are followed. - Maintain documentation of support requests and solutions in the ticketing system. - Collaborate with senior IT staff for complex issues and escalate as necessary. - Conduct user training sessions on software and hardware usage. Skills and Qualifications - 2-4 years of experience in IT support or related field. - Strong understanding of computer systems, mobile devices, and other tech products. - Familiarity with operating systems (Windows, macOS, Linux) and software applications. - Basic knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP). - Excellent problem-solving skills and ability to troubleshoot technical issues. - Strong communication skills, both verbal and written. - Ability to work in a fast-paced environment and manage multiple tasks. - IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are preferred.


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