Network Operations Engineer

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive sustainable and agile With more than 28 000 employees who make the world better every day we know we have something special Behind our customers - amazing companies that help feed the world provide life-saving medicine on a global scale and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better We welcome all makers forward thinkers and problem solvers who are looking for a place to do their best work And if that s you we would love to have you join us Summary As a Network Support Level 3 Engineer you will work as a team member in Network Operations team You will report to the Lead Network Engineer and work in a hybrid capacity from our Noida India office Your Responsibilities Network Troubleshooting and Issue Resolution Investigate and resolve complex network issues escalated from Level 1 and Level 2 support teams Use advanced diagnostic tools and techniques to analyse network faults identify causes and implement solutions Network Performance Monitoring monitor network health performance and availability across multiple sites ensuring uptime and performance standards are met Resolve potential performance bottlenecks Network Optimization Evaluate network performance data and implement optimization strategies to improve network reliability speed and security Configuration and Installation Assist with the configuration deployment and integration of networking hardware routers switches wireless firewalls and software ensuring adherence to best practices and company policies Documentation Maintain accurate and detailed documentation for network configurations system architecture troubleshooting procedures and escalations Update and improve operational manuals On-call Support Participate in an on-call rotation to provide after-hours support for critical network issues ensuring minimal service disruption Collaboration with Teams Collaborate with internal IT security teams vendors and third-party partners to resolve complex technical issues and ensure smooth network operations Escalation Management Serve as the primary contact for escalated technical issues from Level 1 and 2 support teams Provide guidance mentorship and training for junior engineers Capacity Planning and Upgrades Analyse network traffic patterns and plan for future growth by recommending hardware and software upgrades to meet evolving our needs The Essentials - You Will Have Education o Bachelor s degree in computer science Information Technology Network Engineering or a related field or equivalent work experience Experience o Minimum of 7 years of experience in network operations with at least 2 years in a Level 3 support role o Experience with network protocols TCP IP DNS DHCP BGP OSPF and services o Hands-on experience with networking equipment such as Cisco Juniper and other enterprise-grade routers switches and firewalls o Proficient in network monitoring and diagnostic tools e g Wireshark SolarWinds The Preferred - You Might Also Have Certifications CCNP Cisco Certified Network Professional or equivalent networking certifications or other relevant certifications Experience with SD-WAN technologies and network automation Familiarity with ITIL frameworks or service management processes Experience with cloud-based networking solutions AWS Azure Knowledge of network security practices VPNs firewalls load balancing and intrusion detection prevention systems What We Offer Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits At Rockwell Automation we are dedicated to building a diverse inclusive and authentic workplace so if you re excited about this role but your experience doesn t align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right person for this or other roles LI-Hybrid LI-SM1 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays Tuesdays and Thursdays unless they have a business obligation out of the office