Front Office Executive

2 weeks ago

Mumbai, Maharashtra, India Relomi Corporate Services LLP Full time
This placement is for our Corporate Serviced Apartment in the heart of Hiranandani Gardens, Powai, Mumbai. It is an unique offering in the market with 5 star hotel level amenities and services, combined with modern, upscale home like set-up. A true Serviced Apartment in India. All units being 1 BHK with separate Living, Kitchen, & Bedroom.

Job Summary: The Front Office Executive is responsible for providing exceptional customer service and administrative support at the front desk. This role includes managing front office operations, greeting guests, and ensuring a positive experience for all visitors.

Key Responsibilities:

- Day-to-day Front Desk duties, check-ins/outs, billing
- Answer phone calls, emails, respond to inquiries
- Greet and assist visitors in a friendly and professional manner
- Room visits, room checks, coordinating with HK teams for room condition
- Handle guest requests, grievances, resolve by coordinating with respective teams.
- Handle administrative tasks, documentation
- Manage scheduling, appointments, and maintain the front office calendar.
- Maintain a clean and organized reception area.
- Collaborate with other departments to ensure smooth office operations.
- Maintain confidentiality and uphold company policies and procedures.

Qualifications:

- A Bachelor's degree in hotel management or a related field
- Excellent Verbal / Written, ability to write professional emails, drafting of documents, presentations, etc.
- Previous experience in a Hotel Front Office preferred.
- Strong English communication (verbal & written) and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Professional appearance and demeanor.

Job Type: Full-time (Rotational Shifts: G/M/A/N)

Benefits:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift (G/M/Day/N)

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