▷ (High Salary) Technical Support Specialist

3 weeks ago

Vadodara, India phonon, automating outcomes Full time

Technical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platform capabilities. Key Responsibilities 1. Customer Support & Operations - Respond promptly to customer tickets and queries with accuracy, empathy, and professionalism. - Troubleshoot and resolve technical issues across our product suite (voice, messaging, automation). - Coordinate with internal engineering and product teams for escalations and issue tracking. - Document and track issues, resolutions, and feedback using Zoho Desk / CRM. 2. Product & Sales Enablement - Assist the Sales and Pre-Sales teams with solution design, prototypes, and customer flow development. - Conduct product demonstrations and technical walkthroughs for clients and partners. - Support customer onboarding with configuration, testing, and handover documentation. - Create and maintain reusable solution templates for faster deployment. 3. Continuous Improvement - Gather and relay customer feedback to improve product features and support workflows. - Prepare FAQs, knowledge base articles, and user guides. - Contribute to internal automation using shell scripts, database queries, and productivity tools. Required Skills - Strong communication and problem-solving abilities with a customer-first mindset. - Proficiency in Shell Scripting and SQL / MongoDB for troubleshooting and analysis. - Familiarity with Zoho Desk / Zoho CRM or equivalent ticketing and workflow tools. - Sound understanding of web technologies (API calls, JSON, HTTP requests preferred). - Ability to understand business requirements and translate them into product configurations. Qualifications - Bachelor's degree in Computer Science, Engineering, or a related field. - Minimum 5 years of experience in technical support, customer success, or solution engineering roles. - Experience in SaaS / Communication / Automation platforms preferred. Personality Traits - High IQ and curiosity to learn. - Strong sense of ownership and accountability. - Empathetic communicator who thrives under customer-facing situations. - Excellent time management and multitasking skills.

  • Technical Support Specialist

    3 weeks ago

    Vadodara, India phonon, automating outcomes Full time

    Technical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...

  • Technical Support Specialist

    3 weeks ago

    Vadodara, India phonon, automating outcomes Full time

    Technical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams - ensuring smooth onboarding, quick resolution of...

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    2 weeks ago

    Vadodara, India phonon, automating outcomes Full time

    Technical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...

  • Technical Support Specialist

    2 weeks ago

    Vadodara, India phonon, automating outcomes Full time

    Technical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...

  • Technical support specialist

    2 weeks ago

    Vadodara, India Phonon, Automating Outcomes Full time

    Technical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...

  • Technical Support Specialist

    2 weeks ago

    vadodara, India phonon, automating outcomes Full time

    Technical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...

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    2 weeks ago

    vadodara, India phonon, automating outcomes Full time

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    Vadodara, Gujarat, India phonon, automating outcomes Full time ₹ 5,00,000 - ₹ 15,00,000 per year

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    3 weeks ago

    Vadodara, India phonon, automating outcomes Full time

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