Technical Support Specialist

8 hours ago

Vadodara, India phonon, automating outcomes Full time

Technical Support SpecialistLocation: Vadodara (Head Office)Experience: Minimum 5 yearsRole OverviewWe are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platform capabilities.Key Responsibilities1. Customer Support & Operations- Respond promptly to customer tickets and queries with accuracy, empathy, and professionalism.- Troubleshoot and resolve technical issues across our product suite (voice, messaging, automation).- Coordinate with internal engineering and product teams for escalations and issue tracking.- Document and track issues, resolutions, and feedback using Zoho Desk / CRM.2. Product & Sales Enablement- Assist the Sales and Pre-Sales teams with solution design, prototypes, and customer flow development.- Conduct product demonstrations and technical walkthroughs for clients and partners.- Support customer onboarding with configuration, testing, and handover documentation.- Create and maintain reusable solution templates for faster deployment.3. Continuous Improvement- Gather and relay customer feedback to improve product features and support workflows.- Prepare FAQs, knowledge base articles, and user guides.- Contribute to internal automation using shell scripts, database queries, and productivity tools.Required Skills- Strong communication and problem-solving abilities with a customer-first mindset.- Proficiency in Shell Scripting and SQL / MongoDB for troubleshooting and analysis.- Familiarity with Zoho Desk / Zoho CRM or equivalent ticketing and workflow tools.- Sound understanding of web technologies (API calls, JSON, HTTP requests preferred).- Ability to understand business requirements and translate them into product configurations.Qualifications- Bachelor’s degree in Computer Science, Engineering, or a related field.- Minimum 5 years of experience in technical support, customer success, or solution engineering roles.- Experience in SaaS / Communication / Automation platforms preferred.Personality Traits- High IQ and curiosity to learn.- Strong sense of ownership and accountability.- Empathetic communicator who thrives under customer-facing situations.- Excellent time management and multitasking skills.

  • Technical Support Specialist

    4 days ago

    Vadodara, Gujarat, India CDT Software and Support Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description – Technical Support (ERP & Database)Position OverviewWe are looking for a motivated and skilledTechnical Support Specialistto join our team. This role involves providing timely ERP support to retailers, resolving technical issues, and ensuring smooth operations. The ideal candidate should have a strong understanding of databases (MSSQL),...

  • Technical Support Specialist

    3 days ago

    Vadodara, India phonon, automating outcomes Full time

    Technical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams - ensuring smooth onboarding, quick resolution of...

  • Technical Support Specialist

    3 days ago

    Vadodara, India phonon, automating outcomes Full time

    Technical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...

  • Technical Support Specialist

    2 days ago

    Vadodara, India phonon, automating outcomes Full time

    Technical Support Specialist Location: Vadodara (Head Office) Experience: Minimum 5 years Role Overview We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...

  • Technical Support Specialist

    4 days ago

    Vadodara, Gujarat, India phonon, automating outcomes Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Technical Support SpecialistLocation:Vadodara (Head Office)Experience:Minimum 5 yearsRole OverviewWe are seeking aTechnical Support Specialistwho combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...

  • Technical Support Specialist

    4 days ago

    Vadodara, India phonon, automating outcomes Full time

    Technical Support SpecialistLocation: Vadodara (Head Office)Experience: Minimum 5 yearsRole OverviewWe are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...

  • Technical Support Specialist

    4 days ago

    vadodara, India phonon, automating outcomes Full time

    Technical Support SpecialistLocation: Vadodara (Head Office)Experience: Minimum 5 yearsRole OverviewWe are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...

  • Technical Support Specialist

    3 days ago

    Vadodara, India phonon, automating outcomes Full time

    Technical Support SpecialistLocation: Vadodara (Head Office)Experience: Minimum 5 yearsRole OverviewWe are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...

  • Technical Support Specialist

    2 days ago

    Vadodara, India phonon, automating outcomes Full time

    Technical Support SpecialistLocation: Vadodara (Head Office)Experience: Minimum 5 yearsRole OverviewWe are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...

  • Technical Support Specialist

    2 days ago

    Vadodara, India phonon, automating outcomes Full time

    Technical Support SpecialistLocation: Vadodara (Head Office)Experience: Minimum 5 yearsRole OverviewWe are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of...