Center Head Ludhiana

Job Description

The Center Head will be responsible for overseeing and managing various aspects of our training and placement projects. This role will involve mobilization and counseling of candidates, tele-counseling outreach, branding activities, training operations, placement drives, documentation, post-placement support, and hostel administration. This position requires strong leadership, organizational, and communication skills. Detailed description follows:

- Mobilization & Counseling:
- Lead and supervise the mobilization and counseling team, ensuring effective candidate outreach and engagement.
- Develop and implement mobilization strategies to attract and enroll suitable candidates for training programs.
- Conduct counseling sessions to guide candidates on program selection, eligibility criteria, and career opportunities.
- Tele Counseling Outreach & Helpline Management:
- Manage tele-counseling operations and oversee the helpline service to aid and support to candidates.
- Monitor the tele-counseling team's performance, ensuring effective communication and timely resolution of queries.
- Analyze data and feedback to improve tele-counseling processes and enhance candidate satisfaction.
- Branding Activities in Catchment Districts:
- Develop and implement branding strategies to enhance the institute's visibility and reputation in catchment districts.
- Plan and execute branding activities, such as workshops, seminars, and promotional events, in collaboration with the marketing team.
- Monitor the impact of branding activities and adjust strategies as needed to increase awareness and enrollment.
- Training Operation:
- Oversee the planning, coordination, and delivery of training programs in collaboration with trainers and faculty members.
- Monitor training operations to ensure compliance with program objectives, timelines, and quality standards.
- Evaluate training effectiveness and make recommendations for improvement based on participant feedback and program outcomes.
- Successful Placement & Interview Drives:
- Coordinate placement drives, including liaising with employers, organizing interview schedules, and managing candidate placements.
- Ensure effective communication with candidates, employers, and placement team members throughout the placement process.
- Monitor placement success rates and implement strategies to improve placement outcomes for candidates.
- Documentation & Post Placement Support:
- Oversee the documentation process, ensuring accurate and timely record-keeping of candidate information, training progress, and placement details.
- Provide post-placement support to candidates, addressing any issues or concerns they may have during their employment.
- Collaborate with the post-placement support team to facilitate smooth transitions and career advancement for placed candidates.
- Hostel Administration:
- Supervise the hostel administration team, ensuring a safe and comfortable living environment for trainees and residents.
- Coordinate hostel facilities, maintenance, and logistics, including accommodation allocation and addressing any issues or concerns.
- Implement policies and procedures to maintain discipline, security, and cleanliness within the hostel premises.

Requirements

- Bachelor's degree in a relevant field (e.g., business administration, human resources) or equivalent experience.
- Proven experience as a Center Manager or similar role in the training and placement industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Sound knowledge of training program management and placement processes.
- Familiarity with counseling techniques and best practices.
- Ability to analyze data and generate reports to track project progress and KPIs.
- Proficiency in MS Office applications and project management software.