Senior Product Associate

2 days ago

Hyderabad, India JP Morgan Chase & Co. Full time

Job Description Unleash your expertise in product management by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate within the Secure Platform Services team, you will be instrumental in developing top-tier Authentication platform capabilities. You will work closely with Operations, Technology, Fraud Risk, and Business leadership to ensure a seamless customer experience. Your efforts will concentrate on creating authentication methods that align with customer interaction preferences, while also advancing organizational capabilities to improve client experiences on Chase.com. Job responsibilities - Partner with the Product Manager to identify new product opportunities through user research and discovery. - Plan for upstream and downstream implications of new product features on the overall product experience. - Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap. - Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets. - Act as a subject matter expert in Customer Identity and Access Management processes. - Write requirements, epics, and user stories to support product development. - Support feature teams with application testing, user experience testing, and issue resolution. Required qualifications, capabilities, and skills - Bachelor's Degree or equivalent experience. - 5+ years of experience or equivalent expertise in product management or a relevant domain area. - Demonstrated performance in content management or relevant domain area. - In-depth knowledge of agile process and principles, including use of agile project management tools (e.g., Confluence, JIRA, Git). - Excellent organizational, time management, and project management skills. - Ability to work independently and make informed decisions. - Experience in product deployment processes and operational management. Preferred Qualifications, Capabilities, and Skills - Customer Identity and Access Management experience. - Agile/Scrum and AWS Certification are a plus. - Knowledge of design and product development processes, service design principles, and systems thinking.

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