Lead Database Administrator

The role is part of the team responsible for the day to day management of Database services hosted within the regional data centres. You will play a pivotal role in ensuring the stability, performance, and availability of our databases, driving continuous improvement, and fostering a culture of excellence within the team.

Main Purpose of role:

We are seeking an experienced and highly skilled Database Support Manager / Lead to join our dynamic Global IT Operations team. This critical role is responsible for leading a team of talented Database Administrators (DBAs) in providing 24/7 global support for our diverse and mission-critical database environments. You will play a pivotal role in ensuring the stability, performance, and availability of our databases, driving continuous improvement, and fostering a culture of excellence within the team.

Tasks and responsibilities:

Team Leadership & Management:

● Lead, mentor, and develop a team of highly skilled Database Administrators (DBAs), fostering a collaborative and high-performance culture.

● Manage team schedules, on-call rotations, and resource allocation to ensure 24/7 global coverage.

● Conduct performance reviews, provide constructive feedback, and support the professional growth of team members.

● Participate in the recruitment, interviewing, and onboarding of new DBA talent.

Global Database Support & Operations:

● Oversee the day-to-day operations and support of all production and non-production database environments across multiple regions and time zones.

● Ensure the proactive monitoring, maintenance, and optimization of database systems

● Drive incident response, troubleshooting, and problem resolution for critical database issues, minimizing downtime and business impact.

● Implement and enforce best practices for database security, backup and recovery, disaster recovery, and high availability solutions.

● Manage database change control processes, ensuring adherence to established policies and procedures.

Strategy & Improvement:

● Develop and implement database strategies, roadmaps, and architectural improvements in collaboration with development and infrastructure teams.

● Identify and implement automation opportunities to streamline database operations and enhance efficiency.

● Drive continuous improvement initiatives related to database performance, scalability, reliability, and cost-effectiveness.

● Stay abreast of emerging database technologies and trends, evaluating their potential impact and benefits.

Stakeholder Collaboration:

● Act as a primary point of contact for database-related escalations and provide expert guidance to internal teams and stakeholders.

● Collaborate effectively with development, infrastructure, security, and other IT teams to ensure seamless integration and support of applications.

● Communicate clearly and concisely with both technical and non-technical audiences regarding database status, issues, and solutions.

Documentation & Compliance:

● Ensure the creation and maintenance of comprehensive database documentation, including architecture, configurations, and operational procedures.

● Ensure compliance with internal policies, industry standards, and regulatory requirements related to data management and security.

Person profile

Experience:

● Extensive experience (8+ years) in database administration roles, with a strong focus on mission-critical production environments.

● Proven experience (3+ years) in a lead role, overseeing a team of Database Administrators.

● Proven experience with MSSQL/MySQL

● Should have worked on ITIL framework

Knowledge & skills:

● Displays the ability to troubleshoot performance issues within a MSSQL environment

● Proficiency in scripting languages (e.g., PowerShell, Python, Bash) for automation of database tasks.

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