Partner Operations Executive

Job Description

Job Description Partner Operations Executive

Location:Mumbai

Role Type: Full-time

Salary - 3-5 LPA

About the Role

We are looking for a detail-oriented and process-driven Partner Operations Executive to join our growing team. This role will play a critical part in ensuring smooth backend operations, standardizing processes, and enabling our Partner Growth Executives (Key Account Managers) to focus on growth, strategy, and relationship management.

The Partner Operations Executive will work closely with PGEs and cross-functional teams to execute recurring tasks, manage partner queries, and maintain high levels of accuracy and consistency in operational workflows.

Key Responsibilities

As a Partner Operations Executive, you will be responsible for managing backend operations and ensuring smooth execution of partner-related processes. Your responsibilities will include:

Ticket & Query Management

Manage partner queries and operational requests raised via WhatsApp, email, or internal channels through a ticketing system.

Create, categorize, and prioritize tickets to ensure all issues are tracked and addressed without delays.

Acknowledge tickets within time and resolve them within defined SLAs

Maintain accurate ticket statuses

Collaboration with Partner Growth Executives (PGEs)

Support PGEs by executing recurring and backend operational tasks, enabling them to focus on growth, strategy, and relationship management.

Ensure seamless handoff of operational requests and provide timely updates to PGEs and leadership.

Performance Tracking & Reporting

Monitor SLA adherence, resolution times, closure rates, and ticket quality (reopened tickets

Contribute to daily syncs for open/high-priority tickets and weekly reviews for performance analysis and process improvement.

4. Process Standardization & Improvement

Develop SOPs, templates, and guides to ensure consistency across venues.

Identify recurring issues and collaborate with teams to drive systemic improvements.

Suggest enhancements to improve partner experience, operational efficiency, and cross-functional collaboration.

What Were Looking For

13 years of experience in operations, customer success, or backend support (preferred).

Strong organizational and documentation skills with attention to detail.

Ability to manage multiple tasks, prioritize effectively, and meet SLA deadlines.

Tech-Savvy with ability to quickly learn and adapt to digital tools comfortable working on admin panels, partner apps, ticketing systems, and internal platforms to manage and track operations efficiently.

Proficiency with ticketing systems, CRM platforms, or workflow management tools.

Excellent communication and collaboration skills able to work closely with both internal teams and partners.

Process-oriented mindset with a drive to improve efficiency and standardization.

Why Join Us

Be at the center of partner operations, enabling growth and impact at scale.

Gain exposure to cross-functional collaboration with Marketing, Tech, and Support teams.

Opportunity to build scalable processes, influence operational excellence, and play a key role in partner success.

Work in a fast-growing environment where your contributions directly impact partner experience and business outcomes.

Be part of a fast-paced startup environment that offers market-competitive salaries, an employee-first culture, and ample opportunities for learning and career growth.

Benefits:

Start-up environment with plenty of learning and growth opportunities

Great exposure as the candidate will be working closely with the senior management.

Employee first culture

Market Salaries

Potential ESOPs in future

Apply for other positions: https://hsquare.keka.com/careers

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