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Program Manager

1 month ago

Jamnagar, Gujarat, India Axestrack Full time
Position: Program Manager

Location: Ahmedabad

Job Type: Full-Time

Website: https://axestrack.com/

About Axestrack:

Axestrack is an innovation-driven leader in digital logistics solutions, leveraging cutting-edge technology to transform supply chains. We are the only South East Asian company to be featured in Gartner's Market Guide for Fleet Management.

By integrating advanced telematics, ERP systems, AI, and data analytics, we offer real-time visibility and optimization for logistics operations. Our focus on innovation ensures that we not only meet current industry demands but also pioneer future-ready solutions, empowering global businesses to build efficient, resilient, and adaptive supply chains.

Role Overview:

We are looking for an experienced Program Manager to ensure high-impact delivery and relationship management with one of our key enterprise clients. This person will be the face of Axestrack at the client location, managing high-level relationships with senior logistics stakeholders and CXOs to ensure our solutions are understood, valued, and well-represented. The role requires exceptional interpersonal maturity, patience, and a calm yet assertive communication style to handle sensitive discussions, align on strategic goals, and maintain trust over the long term. The person will report to the Chief Strategy Officer (CSO) at Axestrack and will also be responsible for driving platform adoption, ensuring successful onboarding, and leading new growth opportunities.

Key Responsibilities:

- Strategic Account Ownership - Act as the primary relationship owner for key enterprise account(s), ensuring alignment in Axestrack's offerings and the client's evolving needs.
- CXO Relationship Management - Build and sustain strong, trust-based relationships with senior client stakeholders, including CXOs, handling challenging conversations with patience, diplomacy, and rational persuasion.
- Solution Representation & Advocacy - Clearly present, demonstrate, and advocate for Axestrack's SaaS solutions and services, ensuring that the work being delivered is communicated in a way that reflects its full strategic and operational value.
- Onboarding & Implementation Oversight - Lead and coordinate the onboarding of new solutions or features, ensuring smooth adoption and integration into client workflows.
- Account Health Monitoring - Track usage metrics, satisfaction levels, and operational KPIs; identify and address risks before they escalate.
- Issue Resolution - Serve as the escalation point for operational or technical challenges, ensuring timely and coordinated resolution through cross functional collaboration with internal teams of Product, Support, Solutions and Customer Success.
- Performance Reviews & Strategic Planning - Conduct regular reviews with client leadership to measure outcomes, identify improvements, and align on future initiatives.
- Growth & Value Expansion - Identify opportunities for upselling, cross-selling, and enhancing client value through innovative solutions.

Requirements:

- Education: B.Tech is mandatory; MBA from a reputed institution is preferred.
- Experience: 8+ years in Key Account Management, Customer Success, or Enterprise Client Delivery—preferably within SaaS, logistics, or supply chain industries.
- Strong stakeholder management and interpersonal communication skills.
- Experience in handling large, structured client organizations.
- Proven ability to manage complex accounts and deliver measurable outcomes.
- Comfortable with cross-functional collaboration in a fast-paced, client-facing role.
- Willingness to travel for client engagements and site visits.

Why Axestrack:

- Opportunity to work with leading enterprises and cutting-edge technology.
- Collaborative and performance-driven work environment.
- Fast-growing company with strong market leadership.
- Competitive compensation and positive career growth opportunities.