
Global Program Manager
3 days ago
About Us: A Global Leader in Customer Experience
We are a world-renowned brand with restaurants in over 100 countries, serving 70 million customers daily. Our relentless ambition has kept us at the forefront of the industry for almost 70 years.
Our values centered on inclusivity, service, integrity, community, and family drive our success. We strive to make a positive impact through initiatives like Ronald McDonald House Charities, Youth Opportunity projects, and sustainability efforts.
We foster an inclusive work environment that promotes diversity and creates feel-good moments for everyone.
Job Overview:
The Manager, Program Management role is responsible for delivering program-wide insights to support executive conversations and decisions across multiple initiatives. This role involves monitoring adoption and performance metrics, team collaboration, and planning activities, as well as assisting with governance and reporting.
Key Responsibilities:
- Governance & Metrics Support:
- Track execution of Integrated PMO activities by monitoring key metrics and summarizing insights into executive-level readouts on regular cadence
- Create updates to metrics dashboards within centralized project management tools
- Log and monitor risks, dependencies, and issues, escalating as needed
- Reporting & Planning Support:
- Support preparation and facilitation of integrated planning workshops and updates to the integrated plan
- Prepare reporting packages for leadership meetings, such as company platform and segment updates
- Collaboration & Relationship Management:
- Support collaboration and synthesization between Integrated PMO, initiative project teams, Transformation Management Office, and horizontal capabilities
- Support Leads and PMs in understanding Integrated PMO ways of working, standards, and onboarding materials
- Build and maintain strong working relationships with project managers to promote alignment and consistent delivery
Requirements:
- Bachelor's degree in a related field required
- Minimum 5 years of experience in project or program management
- Familiarity with Microsoft Office suite (Word, Excel, PowerPoint, SharePoint)
- Experience collecting and tracking risks, issues, and performance metrics
- Experience with project management tools (e.g., Planview, Jira, Smartsheets)
- Experience with data visualization tools (PowerBI, Tableau)
- Ability to synthesize data into executive-level summaries and dashboards
- Skilled in preparing leadership meeting materials and planning workshop content
- Experience with storytelling through data
- Detail-oriented
Preferred Qualifications:
- PMP certification a plus
Benefits:
- Competitive compensation
- Flexible work options
- Continuous learning opportunities
Why Work with Us?
- Be part of a purpose-driven organization that values innovation, inclusion, and impact.
- Work with a collaborative and supportive team across global markets.
Work location: Hyderabad, India
Work pattern: Full-time role
Work mode: Hybrid
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